Mercedes-Benz of Cincinnati Service & Parts

Thaddeus M Bort 

on Google

4 months ago

I have been underwhelmed overall by Mercedes Dealership service over the years but Mercedes-Benz of Cincinnati in Montgomery has raised the bar for service excellence. Walker is a very professional and knowledgeable service advisor. He took the time to explain the required service to me then made sure that it was performed in a timely manner. The staff is personable and helpful. I will return to MB of Cinti for all our future service. 

Tatiana Nazarova 

on Google

5 months ago

Mercedes-Benz of Cincinnati is your go-to when shopping for a car of this brand! I’ve done my portion of search and research, and these guys… they are truly the best! They go above and beyond to meet their clients needs and exceed all the expectations! JJ and George did an exceptional work on getting me the car i wanted. They were patient with me, kind and caring! So highly recommend these guys in particular and this Mercedes location. Thank you!!! 

Carol Friedman 

on Google

3 weeks ago

Took car in for Factory reset. Found out there was a recall also and was told car would be finished in 2 1/2 hrs. But recall took care of everything and Done in 11/2 hrs. Decided to stay and wait on car tho they told me I could have a loaner. Waiting area very nice and spacious with beverages and snacks. Car washed inside and out when done. 

Leairra Mewes 

on Google

2 months ago

I had to get my Mercedes worked on and they called me first before I can contact them to make sure what they needed help with my vehicle. Talk to Nice gentleman named Walker and he was very communicative and let me know what was going on and made sure to get it done the day I really needed it. Made sure that I was able to make a payment be able to pick up after hours it was a wonderful experience considering everything I had going on and I really appreciate everything they have done. 

Avantae Savage 

on Google

a month ago

This was my first visit to the this location. The facilities were really nice and they had complimentary beverages and light snacks. The communication was lacking. I started out with a service advisor who was just ok, not very welcoming or friendly which is fine. I really loved the videos they sent via text of under my car and under the hood detailing the service which was completed and what was recommended. After authorizing two additional services I felt as if I was left hanging. I had questions about my brakes and the se... read more