Mercedes-Benz of Cincinnati Service & Parts

greg Hardin 

on Google

a week ago

Amazing service— personal but not at all annoying. Prices are insane tho. I know nothing about cars — and I travel for a living so I spend all my time in my car. I appreciate how thorough they are—but I paid around 800$ today for a 35$ part. I was charged 400$ In a diagnostic/ labor which I already got completed through AutoZone— The diagnostic obviously not the labor. I knew the issue — but didn’t say anything. I don’t want this car messed up by others — but I’ve been here twice and spent over $1300. I’m due for a fluid rep... read more

Ben Estera 

on Google

2 weeks ago

Excellent service, and timely. My service advisor Luke was very helpful in understanding the issue along in arranging my shuttle. In my experience, this is the most friendliest and welcoming MB dealer I have been since I had tried at least 2 out of Cincy dealers. Thanks and keep it up. 

Michael Mcelroy 

on Google

a week ago

Today was the third time I have come to Mercedes-Benz of Cincinnati. Each of these three times was for a factory safety recall. Mercedes-Benz of Cincinnati representatives and service agents treated me wonderfully! Everything was explained to me clearly, succinctly, and to my satisfaction. I actually enjoy my time there at Mercedes-Benz of Cincinnati because I know that my car will be taken care of properly and so will I. I will continue to bring my cars to Mercedes-Benz of Cincinnati. They have my trust now, and my business... read more

Matt 

on Google

a week ago

Had gotten a new car. Within 2000 miles car kept dying (not to mention broken trim and plastic tags left on). Took it to West Chester who after almost year fixed the trim. Said the battery was fine. Also said I didn’t drop my car off for the schedule appointment which was kind of odd knowing that the car was sitting in their parking lot and keys left with them. Car died in a week again. Decided to take it to this location who did a little more than cursory diagnostics and found battery to be bad. I’ve had terrible experienc... read more

Thaddeus M Bort 

on Google

7 months ago

I have been underwhelmed overall by Mercedes Dealership service over the years but Mercedes-Benz of Cincinnati in Montgomery has raised the bar for service excellence. Walker is a very professional and knowledgeable service advisor. He took the time to explain the required service to me then made sure that it was performed in a timely manner. The staff is personable and helpful. I will return to MB of Cinti for all our future service.