MercyOne Clive ENT Care

shannell allen 

on Google

2 weeks ago

The schedulers at least 2 of them in my opinion are unprofessional, dismissve, rude, lacks professional etiquette, and talks over you and In my opinion I think those 2 feel like you should just march to their tune after telling once again they can't keep an appointment you and the office staff both agreed upon. The audacity and the arrogance of them to think we're the problem. I my opinion they must think everyone walking around here is either wealthy or retired and have nothing better to do but to keep being shuffled like a... read more

xavier estra 

on Google

9 months ago

Had a Referral from Mercy Johnston Waited 45 min not even an update On why didt call me for my appointment Definitely Absolutely not going back ever 

Mia Davis 

on Google

a year ago

Their lack of organization is truly baffling. They called morning of my daughters appointment and said they wanted my daughter to see the same provider we met with the first time, then canceled our appointment — if any of you know how difficult it is to get into the ENT than you understand my frustration. Not to mention I had already taken the afternoon off. On the phone I told them I was fine with her seeing a new doctor since it was for a different concern anyways but they refused and still canceled. Now I have to take yet... read more

Kelly Kool 

on Google

a year ago

I am a close friend to the family of a child with chronic ear and throat infections who needed help with getting the child to appointments because of lack of resources. At the first appointment I took the child to, the father gave them permission over the phone for me to be her caregiver and they refused to see her. At the second appointment, I went with the father and child, and he introduced me, and gave verbal permission as someone who he would like to be able to involved in the child's care and treatment. At the 3rd app... read more

Teresa Brumer 

on Google

11 months ago

I would give zero stars if I could. I've had my appointment for a month. My son's car broke down which is already stressful. I called to tell them I would be late. I come clear from Newton and took time off work for my appointment. I explained everything and they told me get there as soon as I could. I was 15 minutes late. When I walked in they told me I would have to reschedule. I tried explain what happened and that I called and they told me to come in but they wouldn't see me. Why would they do this to someone. I work in ... read more