This profile has been claimed by the business owner or representative.
Midwest Express Clinic - Cicero
- Urgent Care
- Cicero, IL
About this business
Location details
3314 S Cicero Ave, Unit B, Cicero, IL, 60804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I have brought my family including myself to this clinic I'm so grateful I met a couple of Providers that we wonderful to each family member Dr. Yvette worked with my son and husband both felt understood and we were given prescriptions to relieve symptoms. They both said they loved how professional and caring their providers are. On another day I went alone and was treated by Dr. Mark. He is such a brilliant professional. I felt safe and completely heard that I was in good hands and today I took my daughter to urgent care an... read more
Business response:
Thank you so much for taking the time to share this kind feedback, Melissa. We’re truly grateful that you and your family felt heard, supported, and well cared for during your visits. Outstanding care is at the heart of everything we do, and it means a great deal to know our team helped you feel safe and comfortable. We appreciate your trust in us and your thoughtful words about our providers and staff.
I visited Medical Express Clinic last month, and while the visit itself was fine, the billing experience was extremely disappointing. When I paid for my visit, the receptionist informed me that she had accidentally overcharged me and assured me that I would receive the difference as a refund. I was supposed to pay $125, but she never mentioned the actual charge or provided a printed receipt. I assumed it wasn't much more -- until I checked my bank statement later that day and realized I'd been charged $1,250! Mistakes happ... read more
Business response:
Hi Dess, we’re very sorry to hear about your frustrating billing experience. That’s certainly not the level of transparency or service we strive to provide. We appreciate you bringing this to our attention and would like the opportunity to make things right. Please reach out to our patient advocate at (312) 212-8124 or complete our patient feedback form at midwestexpressclinic.com/patient-feedback-form so we can address this directly.
Nothing is "Express" about this place. Always a long wait to be called, then an even longer wait for a "provider" to see you.
Business response:
Dear Juan, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Frequently asked questions about Midwest Express Clinic - Cicero
How is Midwest Express Clinic - Cicero rated?
Midwest Express Clinic - Cicero has a 4.8 star rating with 1,060 reviews.
When is Midwest Express Clinic - Cicero open?
Midwest Express Clinic - Cicero is closed now. It will open tomorrow at 8:00 a.m.