clleblanc on DealerRater
8 years ago
09/05/2012, 01:31 AM
I would like to begin with I love my “NEW Mini Countryman” and am so glad I purchased from Passport of Alexandria. I went to Passport specifically because of the reviews I read online about the dealership; service department and Sales Staff. I cannot say enough wonderful things about the dealership, Sales and finance staff. Everyone was great from the beginning to the end purchase. When my fiancé and I stopped in we told Charles my sales associate that I was looking and just wanted to take a test drive, Instead of getting the put out salesman routine (don’t bother me unless you are buying) that I've received from other dealerships over the years, Charles was great he walked me through the large selection of Mini’s until I found the one I liked, he grabbed a set of keys for me and got into the back seat. And while on the no pressure just have fun test drive he was explaining all the great features the Mini has to offer the driver. I knew when we pulled back into the lot I was going home to get my car to trade in; we told Charles we would be right back. When we arrived back to the dealership Charles and the staff were wonderful made us feel like great friends. Even though everyone was crazy busy (this being Saturday afternoon) everyone said hello and nobody forgot about us.
I have to say the main thing that I don't like about buying a new car is going through the finance part. “BUT” let me say that Annie is the” BEST” finance person that I have ever made a large purchase with. She was very patient and did the best that she could to make sure that I got a great loan and was taken care of. She explained everything in detail to make sure I understood and not one time did I feel pressured that I had to agree to something that I didn’t' want or anything I did not need. I don’t usually feel comfortable or at home among friends during this process but that is exactly how Annie makes you feel.
All I can say is if you’re looking for a fun new MINI, go to Passport of Alexandria and work with Charles and Annie.
Sincerely, Christina proud new owner of Oxford green mini country man….. Lets motor?