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Monarch Behavioral Health Outpatient Office - Winston-Salem
- Counseling & Mental Health
- Winston-Salem, NC
About this business
Monarch The caring professionals at Monarch work diligently to provide a safe and nurturing, trauma-informed environment for each person. Staff provide individualized services for people with intellectual and developmental disabilities and mental illnesses as well as support and counseling for those with substance use challenges.
Location details
4140 N Cherry St, Winston-Salem, NC, 27105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My initial setup at Monarch was a little rocky, but it did get me a diagnosis that actually made sense for the first time, I met Keisha, who is one of the triage nurses, and she has always been there for me, after several doctors that came and went every few months, Michelle Butler became my doctor and I thank God for her, she is one of the most caring medical professionals I have ever had the pleasure of knowing. She listens without judgement and understands best she can, I pray I have her in my corner for a long time to co... read more
Good staff so far just can't stand a Dr who doesn't listen or do as she says she's going to. Still having problems and the receptionists are snooty and hang up on you.
During my first appointment I was told that someone would call me to schedule my next appointment. No one contacted me to schedule my next appointment. I went to the pharmacy several times and was told that I could not pick up my medication. After waiting a week I called monarch because the pharmacy told me they could not get a response from my doctors office. The wait time was over half an hour to speak to a representative via the phone. The customer service representative I spoke to told me that I was confused and that I ... read more
When you call and leave a message, no one returns your call. They also wrote the prescription incorrectly, I had to get that correct. They then sent the medication to the wrong pharmacy and the prescription was still incorrect. I took about numerous telephone calls on my part before they were able to finally get it correct. A huge inconvenience! The staff can be very insensitive and unprofessional and make rude, unnecessary comments. When I called to complain to the practice manager, Donna Shaver, she never returned my calls... read more
I enjoy going to them for my psychiatrist visits. The customer service is amazing. Genoa, the pharmacy, is always on point and helps remind me to get refills when they're coming up. Very friendly staff!! The doctors are knowledgeable and talk with you in determining your medicine regimine. Wonderful
Frequently asked questions about Monarch Behavioral Health Outpatient Office - Winston-Salem
How is Monarch Behavioral Health Outpatient Office - Winston-Salem rated?
Monarch Behavioral Health Outpatient Office - Winston-Salem has a 4.7 star rating with 19 reviews.
When is Monarch Behavioral Health Outpatient Office - Winston-Salem open?
Monarch Behavioral Health Outpatient Office - Winston-Salem is open now. It will close at 12:00 p.m.