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Monarch Behavioral Health Outpatient Office - Winston-Salem
- Counseling & Mental Health
- Winston-Salem, NC
About this business
Monarch The caring professionals at Monarch work diligently to provide a safe and nurturing, trauma-informed environment for each person. Staff provide individualized services for people with intellectual and developmental disabilities and mental illnesses as well as support and counseling for those with substance use challenges.
Location details
4140 N Cherry St, Winston-Salem, NC, 27105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did the walk in for first time patients. I didn’t know until I got there that you don’t actually see a mental health professional they just put your ID and insurance on file and go through the registration process with you. These are things that can be done virtually if you have a cell phone or laptop, so you can save yourself the trip the first time. Everyone that helped me seemed kind and professional. I left the office to finish everything from home. There was a virtual video call to go over my registration paperwork, ... read more
Good staff so far just can't stand a Dr who doesn't listen or do as she says she's going to. Still having problems and the receptionists are snooty and hang up on you.
My initial setup at Monarch was a little rocky, but it did get me a diagnosis that actually made sense for the first time, I met Keisha, who is one of the triage nurses, and she has always been there for me, after several doctors that came and went every few months, Michelle Butler became my doctor and I thank God for her, she is one of the most caring medical professionals I have ever had the pleasure of knowing. She listens without judgement and understands best she can, I pray I have her in my corner for a long time to co... read more
When you call and leave a message, no one returns your call. They also wrote the prescription incorrectly, I had to get that correct. They then sent the medication to the wrong pharmacy and the prescription was still incorrect. I took about numerous telephone calls on my part before they were able to finally get it correct. A huge inconvenience! The staff can be very insensitive and unprofessional and make rude, unnecessary comments. When I called to complain to the practice manager, Donna Shaver, she never returned my calls... read more
I enjoy going to them for my psychiatrist visits. The customer service is amazing. Genoa, the pharmacy, is always on point and helps remind me to get refills when they're coming up. Very friendly staff!! The doctors are knowledgeable and talk with you in determining your medicine regimine. Wonderful
Frequently asked questions about Monarch Behavioral Health Outpatient Office - Winston-Salem
How is Monarch Behavioral Health Outpatient Office - Winston-Salem rated?
Monarch Behavioral Health Outpatient Office - Winston-Salem has a 4.7 star rating with 26 reviews.
When is Monarch Behavioral Health Outpatient Office - Winston-Salem open?
Monarch Behavioral Health Outpatient Office - Winston-Salem is closed now. It will open at 8:00 a.m.