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Moneypenny US
- Telecommunications
- Duluth, GA
About this business
Location details
2915 Premiere Pkwy Suite 200B, Duluth, GA, 30097, United States
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UPDATE: Management reached out to address our concerns and has committed to improved agent training and clearer communication channels moving forward.This has been a valuable learning experience. It has helped us clarify our specific requirements for an answering service, which will allow us to manage expectations more effectively. We used MoneyPenny from September 2025 through May of 2026. Our company does not get a ton of after hours calls but when we do have one we like to have something in place. Set up was a little roug... read more
I've been pretty happy with the service so far, and very happy with our account rep. She's extremely responsive, and always looking for ways to improve our service and make it work for our needs and our budget. She's been great!
We had a great onboarding experience with Rachel. She guided us through the process was incredibly kind, knowledgeable, and patient in answering all of our questions. She made everything clear and easy to understand, which gave us a lot of confidence moving forward. We’re excited to start working with Moneypenny and look forward to a great partnership. Highly recommend!
Awful! Worst answering service on the market! Called my own number and they answered with the wrong business name. So I decided to record some calls and caught them blowing leads and potential clients. I'm in roofing, so each call is potentially $15-50k and they were blowing calls and then not telling us about the bad call, so I couldn't call clients back to fix it. I called my own number and they: answered with wrong business name, couldn't tell me what service we offered and when I pressed him for answers while pretend... read more
Our team has been using Moneypenny for several years. They have been wonderful in answering our phone after hours or when none of our agents are available. Our rep, Amber, is always available and quick to respond when we need assistance.
Frequently asked questions about Moneypenny US
How is Moneypenny US rated?
Moneypenny US has a 3.9 star rating with 193 reviews.
When is Moneypenny US open?
Moneypenny US is open now. It is open 24/7.