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Navia Benefit Solutions
- Financial Services
- Kalamazoo, MI
About this business
Navia is a national, consumer-directed benefits provider serving 9,000+ employers across all 50 states. The company provides comprehensive health and compliance solutions to employers and consumers, and offers industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Wellness, and COBRA administration.
Location details
612 S Park St, Kalamazoo, MI, 49007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication is terrible! Customer service is terrible! Please do not choose this company for your employees benefits. Hold times are long, claim processing is long, and when you can reach someone they don’t have answers.
They have been great to work with. The reps are friendly and helpful. I am surprised by the one star reviews.
Should be 0 stars! Horrible customer service and has been 6 months and never got our cobra ins instituted so uhc denies the payment out 1700 for the insurance coverage and now 600+ out of pocket expenses cause this sham of a company took our money and didnt give us insurance. Have called 6+times even with UHC on the line and never a solution. Claimed a supervisor would call when i asked for a refund and nothing!
I have submitted a claim with all of the necessary information three times. The first denial was for missing date of service. The date of service was clearly printed on the receipt. The second denial was because they didn't know the type of service. They have a dropdown menu on the submission screen and I chose the type of service AND the providers name is on the receipt. Additionally, I have submitted these same receipts in the past without question.
Horrible to work with.
Frequently asked questions about Navia Benefit Solutions
How is Navia Benefit Solutions rated?
Navia Benefit Solutions has a 5 star rating with 1 review.
When is Navia Benefit Solutions open?
Navia Benefit Solutions is closed now. It will open tomorrow at 8:00 a.m.