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Navia Benefit Solutions


About this business

Navia is a national, consumer-directed benefits provider serving 9,000+ employers across all 50 states. The company provides comprehensive health and compliance solutions to employers and consumers, and offers industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Wellness, and COBRA administration. 

Location details

101 Tyler Way, Moraine, OH, 45439, United States

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Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
4.911 reviews
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Angela Rahman's profile image
Angela Rahman 
a year ago

HORRIBLE to work with. They are my only choice as a flex bank admin through my job so I can't switch, but they are awful. They lead with no, rude staff, have to argue for obvious things (glasses, floride treatments...) and they are super non-responsive. their website sucks and is not helpful either. If you have a choice, don't choose them! 

Lynn MacKenzie's profile image
Lynn MacKenzie 
a year ago

If I could, I would give them a 0. I was on Cobra, and I needed to find another insurance company. I was trying to get on a gov. insurance plan until I could get on Medicare. I got a phone call right away from Navia saying they saw I was looking for health insurance. They made it seem as if they were through the government. I swear everyone that works at that company are scam and Con artists. (Very Very good Con artists). They misinformed me, lied to me, and put me through hell. I was told that I would have pharmacy insuranc... read more

Tim Stack's profile image
Tim Stack 
7 years ago

This place provided great service. Every time I went in, I just turned in my receipts and a few minutes later I was issued a check. No hassle. No issues. Now, we have returned after about six to eight months since the last time we got reimbursements. Suddenly each visit is just another excuse after another. They are saying we need documents we've never needed before, have to do things we never had to do before or saying we may have to wait 2-4 weeks, when it only took minutes before. This is even the same staff as it... read more

Stefan Doke's profile image
Stefan Doke 
6 years ago

Terrible to work with, terrible bank. The website is near useless and has no real information. I only use them because it is my only FSA option with my company. They make it terribly hard to get back and use your own money for medical expense–they act like it's theirs and they don't want to give it to you. The benny card is also terrible, doesn't really work. I can't get to my account info anywhere. Flex Bank is genuinely the worst FSA provider I've ever had to work with. 

Debbie Holycross's profile image
Debbie Holycross 
8 years ago

I attempted to call in after being sent a letter saying I needed an itemized bill. I was fine sending the letters and was ready to fax. I faxed to the main fax line and got no answer both times. I called the organization to confirm the fax number. A very rude male associated answered my call (around 10:45am, 8/18/15), and when I told him I got no answer at the fax he promptly said "Well it has been working all morning" in a very condescending tone. He said there was another fax and I wrote it down. I then said I would try th... read more

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Frequently asked questions about Navia Benefit Solutions

How is Navia Benefit Solutions rated?

Navia Benefit Solutions has a 4.9 star rating with 11 reviews. 

When is Navia Benefit Solutions open?

Navia Benefit Solutions is closed now. It will open on Friday at 8:00 a.m.