New Mexico Urgent Care Eubank

Monee E. 

on Birdeye

6 months ago

My kiddo was sick the week before took him in and everything went fine so now that I was sick I wanted to go for myself but it was the worst experience. The front desk lady was so rude they should not have people like that working in the front if they don’t want to help or actually work, this lady said my insurance was not active so I called my insurance and I was definitely active I asked if she wanted to speak with them so they could figure it out she refused. Said I had to be a self pay when I asked to speak to a manger/c... read more

Monee E. 

on Birdeye

6 months ago

I went isn’t last week for my kid and went ok but now I returned for myself and the girl at the front desk was a nightmare she didn’t know what she was doing, she said my insurance was invalid, I called me insurance but she refused to talk to them she was so rude she wanted me to be a self pay but I told her no because I have insurance! When I asked to speak to someone else she said no they were busy and I asked to seem to a charge nurse, manger anyone but her she said no, I came to a different urgent care and they got me in... read more

Renee J. 

on Birdeye

3 years ago

I must explain. I appreciate that they got me in right away but after my appointment the doctor said he would call in my prescription right away and he did not. I had to call 3 times and wait 24 hours to get the medicine I needed. If I didn’t call I may not have ever gotten my prescription. Then when I finally did get my medicine the topical was not called in, so I had to call him again to have him tell me that he didn’t call it in because I couldn’t reach the spots I needed to put it on. Which is absolutely not true. The ra... read more