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No Leash Needed
- Pet Boarding
- St. Charles, MO
About this business
Location details
3591 Harry S Truman Blvd, St. Charles, MO, 63301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
We have taken our 43 lb Berne Doodle twice to be groomed. We were disappointed both times. The first time she had some tiny mats left, haircut was meh. (Also She doesn’t get too matted generally) Then today her haircut was very choppy, still very curly instead of the fluffy that she should be after a $130 haircut. She also still had a few small matts near her armpits, and waxy ears. We have never boarded her so cannot comment on that nor the training.
Business response:
I am happy we got to connect reguarding you experience. Thank you again for bringing your concerns to our attention.
I’ll never use them again. Ever. I have never boarded my dog before and wanted to find a great place for him. I found this place online and the reviews appeared to be good. I called to get my dog in and explained to them it was my first time. They told me MULTIPLE times the first night was a free trial period. I eventually arrived and filled out a few forms and again they told me it would be a free trial for the first night but he would have to be separated because he didn’t have a fecal examine done, which she told me was ... read more
Business response:
Geoff, we have attempted to reach out to you multiple times to make this right and have been unsuccessful. Please call us at (636) 333-9188 and ask for the front desk manager so that we can better assist you.
We boarded our dogs for a week and requested days ahead of pick up that they be bathed before we picked them up and were assured they would be. At pick up this had not been done. We were disappointed and it cast concern on what quality of care they may have received throughout the week since this request had not been taken care of.
Business response:
Hi Sharon, We apologize that we were unable to have your dogs bathed at the time you picked up. As we mentioned, you arrived earlier than your scheduled pick up time and we were running behind this morning as a few of our earlier grooms took longer than expected. We offered to get the baths completed as quickly as possible, but you declined. While we understand this is disappointing, your dogs were very well cared for the entire time. This was a scheduling issue, not an issue about quality of care. We apologize you feel this... read more
Totally smells like dog would come see dog again, good dog
Frequently asked questions about No Leash Needed
How is No Leash Needed rated?
No Leash Needed has a 4.7 star rating with 430 reviews.
When is No Leash Needed open?
No Leash Needed is closed now. It will open tomorrow at 7:00 a.m.