Northwest Self Storage

Kevin H 

on BBB

a month ago

Corporate jerks ive had problems with homeless people living in other units and my complaints have all fallen on deaf ears . The dont ever change the hallways access codes so people brake in all the time snd still access the property. Every couple months my rent keeps going up , i talked to another customer who said there paying over twice what the initial rent costs was. 

Corre T 

on BBB

7 months ago

Northwest Storage 202nd, is allowing homeless people to hangout all hours of the night at this facility. Homeless people showing up 8:45 pm to 9pm unloading garbage bags, after garbage bags out of vehicles. Homeless hanging out on bikes in the facility. Homeless hanging out in empty units with blankets and watching TV. Same night I discovered my stuff stolen. Possible people living in units on site. Vehicles Piggy backing out of the facility 3 vehicles at a time. I have seen people walking out of the storage unit with a back... read more

Holland M 

on BBB

9 months ago

Do not store here unless you want your items stolen!!!!!!!!!!!!!!!Our storage unit was professionally packed in May, and we returned in August to check on our unit. Upon opening our unit, we immediately realized our unit had been ransacked and nearly every box had been opened. We immediately notified the front office staff who told us to reach out to the insurance company and file a claim. We filed a police report and insurance report that same day. We had photo and video evidence of how the intruder(s) got into our unit and... read more

kelly p 

on BBB

10 months ago

DO NOT rent and store vehicles at NW self storage in The Dalles, OR....there is very few camera's in place. It is constantly broken in to through the metal fence. Our catalytic converter was stolen a couple of years ago off of our RV and other persons RV. Last night our little camper trailer and small sailboat was broken in to, ransacked and things stolen. Yes, the police came out. I talked to the manager and told him what happened and if we could see any video footage....Nope...it so happens there are not any camera's on th... read more

Peter G 

on BBB

a year ago

BUYER BEWARE!!!!!!!!We recently rented a storage unit and received $40 rent increase just 3 months after we started renting. It basically went from $120 to $160. We had previously had a storage unit with the same company and we received modest annual increases. We were great renters, always paid on time. So it was a shock when I inquired about why we received an increase so soon. We were told that the company now looks at raising rates every 9 months. Now of course, this makes no sense because we received an increase in 3 mo... read more

Terry P 

on BBB

a year ago

30% Increase after 3 months!! Asked up front and they would not tell me their rate increase policy.Stay away from here unless you plan for over 120% increase after the first year! They won't give you a lease, its a teaser rate they give you to get you into the facility and are pretty sure you won't leave them even if they raise your rent almost immediately after moving in. There are much better places to go than here, We need to band together and get ****** to prohibit this kind of activity. It should be made illegal or at l... read more

Tom W 

on BBB

a year ago

Beware bait and switch. My rate went up $26/month right after I rented a storage unit here (********* facility on HWY 212). It was not a general increase for all tenants, just my unit. Manager (****) was very evasive about the reason for the increase as far as why it wasn't a facility-wide increase. Her verbatim answer for two requests was: "All tenants will go through rental increases from time to time. Not all tenant are on the same date though." I have rented storage in this area for years, but not here. I have never had ... read more