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Northwest Self Storage
- Self Storage
- Post Falls, ID
About this business
Location details
2655 E Seltice Way, Post Falls, ID, 83854, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Cookie at Northwest Self Storage is very helpful and easy to deal with. She called me back promptly after I left a message. Very nice lady and very personable!
We found this facility to be newer, clean and well run! Cookie, the property manager, is the friendliest nicest person you could ever run into or deal with! She followed up with a phone call after we rented the unit from the company's online staff (whom were also very friendly and helpful!). Dealing with this company has been a 100% positive experience!
Ashley in the office is sweet and helpful. This storage unit gets 1 star because of their corporate greed. They slip in a clause that says they will raise your rent after 3 months. I've been in my unit for 2 months and just received a notice of a 33% increase for the 3rd month. I understand a small raise but this raise is ridiculous! I guess they would rather have empty storage units instead of happy customers that pay rent on time! Very unfortunate!
Business response:
We take your feedback seriously, Ash, and we understand how frustrating an unexpected rent increase can feel, especially one of this magnitude. We are sorry for the stress this situation has caused you. We want to make sure your concerns are heard and addressed properly. If you would like to discuss this further, one of our storage specialists would be happy to assist you. Please reach out via email at customerservice@nsastorage.com. We are glad to hear that Ashley provided you with a positive experience in the office, and... read more
Renters beware. After a few months you'll get a 20% increase after 'routine price adjustments'. The website prices are promo prices. Initially paid $144 for my unit, now I'm paying $164 and got another 'adjustment' for $172. Go somewhere else who is upfront about their rates.
Business response:
Sorry for any inconvenience regarding the pricing adjustments on your unit. We understand your concerns about the rate increases you have experienced. If you would like to provide more information about your specific situation, one of our storage specialists can assist via email at customerservice@nsastorage.com.
Frequently asked questions about Northwest Self Storage
How is Northwest Self Storage rated?
Northwest Self Storage has a 4.5 star rating with 245 reviews.
When is Northwest Self Storage open?
Northwest Self Storage is open now. It will close at 10:00 p.m.