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Northwest Self Storage
- Self Storage
- Post Falls, ID
About this business
Location details
4459 E Seltice Way, Post Falls, ID, 83854, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
BUYER BEWARE!!!!!!!! We rented a storage unit and received $40 rent increase just 3 months after we started renting. It basically went from $120 to $160. We had previously had a storage unit with the same company and we received annual increases. When I inquired about why we received an increase so soon, we were told that the company now looks at raising rates every 9 months. I'm now waiting for a response as to why our rent went up in 3 months. This was a huge raise in rent and the rate we rented for was not a special deal ... read more
Business response:
We are disappointed to hear about your experience with our pricing. Please contact us at (208) 428-5084 so we can address your concerns and provide clarification on our policies. Thank you for bringing this to our attention.
Definitely not! WARNING! Do not use this storage company anywhere! They are not only in Post Falls. After we emptied our two units they messed up and took two payments of $255 each out of our checking account in December. When we noticed they told us to call our bank and dispute the payments which worked on one (after we did all the work) but here it is February 10th and they still haven’t paid the remaining $255. They have a million excuses why but never send the money they stole from our account. Cliff calls every day and... read more
Business response:
Hello Ebby. We are saddened to hear that you had a negative customer service experience. We take your feedback very seriously and have passed your comments along to the Area Manager of this location for review. It is feedback like yours that helps us improve our processes and customer service. Thank you for bringing this issue to our attention. Sincerely, Northwest Self Storage
Frequently asked questions about Northwest Self Storage
How is Northwest Self Storage rated?
Northwest Self Storage has a 4.7 star rating with 74 reviews.
When is Northwest Self Storage open?
Northwest Self Storage is open now. It will close at 10:00 p.m.