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OC Poolscapes
- Pool & Hot Tub Service
- Santa Ana, CA
About this business
Longtime friends, Malkiel Nieves and Jose Cabrera, founded the company. Their mission is clear, build quality pools and provide outstanding customer service. With an extensive background in the pool industry, they have done it all, from servicing to building amazing pool projects. Before branching off on their own, they worked for one of the nation’s largest pool builders. They gained a lotof experience from building a high volume of pools per year. The two decided that it was vital to build a personal relationship with eac... read more
Location details
2961 W MacArthur Blvd #128, Santa Ana, CA, 92704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm writing this to try to help people because I got burned by my housing and pool contractor initially and never got any good advice. If I first used OC Poolscapes from the start I probably would have given them less than 5 stars because there are so many aspects that take time and coordination I wouldn't have realized. If you don't want to read all this, make sure you get a pool company that has over 50 employees, has been in business for 3+ years and they have many active jobs. Many smaller contractors just shut down the... read more
As noted in a previous 1 star review below mine this is completely accurate of the level of service that has been provided by OC pools. In the beginning they are very communicative and responsive to get the job and initial deposits, but once there is an issue you have to chase them to fix an issue that should not have existed in the first place. Why should customers have to oversee a project when we are spending a significant amount of money to have a professional company build our pool and yard? Many of the crew are great p... read more
OC Poolscapes is by far the most unprofessional company I’ve ever dealt with. The customer service and experience was incredibly disappointing. There is no communication, no sense of urgency to complete your project once it’s paid, and you’ll find yourself constantly visiting their office just to get a response. Additional costs will be spent on issues they failed to fix, and your completion date will be exceeded by months. You will be left unheard and undervalued as a customer working with OC Poolscapes. Expect frustration... read more
We contacted OC Poolscapes in June 2024, a Design & Build Pool and Hardscapes company located in Orange County California, to see what they could do to help fulfill a long-standing dream we have had to completely redo all of our existing outdoor landscape areas and make it something really special to enjoy with our family and friends. Jose and Lochlin came out to our home within days of our enquiry. They were incredibly open, took notes and listened carefully to our wishes. They also shared thoughts and ideas from their soli... read more
Finally found a contractor who could make it happen at a fair price. Our yard wasn't easy given our tight lot line with neighbors. OC Poolscapes got creative for the demo and dig, and thankfully we avoided a hand dig and avoided craning equipment. Never witnessed a bobcat maneuver with such precision being inches away from our house. Only downside is permitting which is beyond their control. It's a long process with soil permits, construction, gas and electric permits from the county. Once that's behind you though they rock ... read more
Frequently asked questions about OC Poolscapes
How is OC Poolscapes rated?
OC Poolscapes has a 4.9 star rating with 22 reviews.
When is OC Poolscapes open?
OC Poolscapes is closed now. It will open on Monday at 8:00 a.m.