Paradise Swimming Pools & Spas, Inc

Stephen M 

on BBB

8 months ago

Paradise Pools has just completed our pool project, they delivered what they promised and got the work completed in a timely manner, despite terrible weather, I recommend them to anyone that is looking to install a swimming pool. Kudos to ***** and ***** iin the office, as well as ******* ****** on a nice design???? 

Melanie M 

on BBB

3 years ago

Beautiful job Paradise! Thank you very much for my beautiful swimming pool. We appreciate your whole staff during the crazy covid 19 times. Our swimming pool is finished and we couldn't be happier. 

james l 

on BBB

a year ago

Do not use this company. Their crew broke our screen door and refused to repair it. In addition, the bullnose around the was stained by the plaster installers. It's now a much lighter color than the rest of the pavers surrounding the pool. They claimed they sent someone out to fix it but they did such a poor job, I didn't even know an attempt was made. Be warned, if anything goes wrong with the process, they will fight you every step of the way. 

Raymond C 

on BBB

2 years ago

If I could give a below zero rating I would. This company is a train wreck. Long on promises and no sense of urgency on delivery. Promises, promises the majority of which are left unfulfilled. Our pool was started in June, 6 months late. We have been living with a gunnite water collector that is suitable for frogs, mosquitoes and other less than desirable creatures. They use all subcontractors and have little control over them. The excavation contractor left such a mess and unsafe conditions that I accidentally stepped on re... read more

linda C 

on BBB

3 years ago

to sum up this review that we send them every day is as follows 1) Duration of contract 500 days as of January 31. 2022 2)Town of Jupiter permit # 20-047452-pool(r) Issue Dated January 7. 2021 Duration of permit 389 days as of January 31, 2022 permit expired 3) failure of owner / licensee to communicate with request from building dept and owner 4) not enough contract monies to complete project last draw paid august 2021 5) Covid was not a factor. They collected 44K in PPP. and jumped on the train of excuses we had no problem... read more

Mitesh P 

on BBB

3 years ago

Paradise swimming pool & spa has NO customer service NO follow ups NO project management I started my pool project with them over a year ago, and still not complete, their scheduling and project management is worst. It takes almost daily calls and emails with them and still don't get response. When you leave the voicemail they don't even call you back. They are quick to bill you for the project but don't believe in customer satisfaction, quality of work, or on time completeness of the projects. If i had to star all over agai... read more