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Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
220 Kenneth Drive, Suite 100, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could rate below 1 star, I absolutely would. This has been the most unprofessional and frustrating experience I've ever had with a company. Navy Federal should reconsider recommending Paychex to businesses of any size. Unexpected Charges: They charge your account significantly more than what was initially quoted for the service. Inconsistent Customer Support: I've spoken with five different representatives who were supposedly in charge of my business account. The person who initially set up the account was always avai... read more
Business response:
Hello Angela, We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.
Horrible service! They only nice to you when you signing up. After that you are alone. They assigned rep every week. Probably no one wants to work with paychex. They don't care for clients what about employees. You called paychex everyone is alway way and you leave a message and no call back ever.
Business response:
Hello Oma. Thank you for your feedback. We'd like the opportunity to speak with you regarding some of the concerns you have. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you!
We began closing our Paychex account back on 8/7/24. The reason for this was due to a gradual but steady decline in responsiveness and service. It came to a point where Paychex had become an obstacle rather than a service that, at one time, we could rely on. The level of service had sunk to a level that became unbearable. When we finally decided to switch our account to another company, Paychex became actively hostile instead of just inept. Our employees 401k accounts are being held hostage. We have spent weeks on the phon... read more
Business response:
Hello George, We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.
I worked with Paychex through an agency called Acara Solutions. The training class was about 6 people. Training was poor and really just a couple of days. They gave me a cube with a big beam in the middle of it that made it extremely awkward to even use the computer. They continually complained to the agency that I should not interact with other employees but other employees were fine to come to my area as much as they wanted. They fired me and the other darker skinned lady that started with me. They gave me no explana... read more
Business response:
Hi Calvin- If you are open to it, we would like to speak with you regarding your experience so we can further examine your concerns. Can you please email reviews@paychex.com with the best way to contact you so we can speak directly? Thank you.
My husband worked for this company as a temporary with Superior Temp agency. Corporate company that doesn't have much of diversity in their company they will find any excuse to let someone go that doesn't fit that corporate complexion. Don't waste your time you can do better.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1 star rating with 6 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.