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Paychex
- Payroll Services
- Allentown, PA
About this business
Location details
1550 Pond Road, Suite 302, 202, Allentown, PA, 18104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Frustration!! After 7 months of long calls to anyone who could possibly correct a problem with the setup of our company on Paychex Flex, nothing has been resolved. I have a phantom CSR! She exists in a different world. All of the nice explanations for our ghostly representative got old after 2 months of her away messages. You will get a different representative every time you call them. If it’s a recurring issue, you have to explain it all over again. Matt Shaud is our consultant, nice and polite. He is completely incap... read more
All these horrible reviews and yet they do nothing to improve their service. No call back. No problem solution. In fact my assigned rep has ghosted me for 2 weeks. End of year and problems unresolved will take this long time customer (yes 34 year) to a new payroll company in 2026. Don’t apologize for the poor service. Just fix it. I’ve asked numerous times for a supervisor and they refuse to let me speak with one. Waiting to hold now till I get someone other than my useless reps voicemail. Yes I had to block my number to acc... read more
I ended services over 2 years ago with these guys due to lack of good customer support, rising fees and overall unhappy with their service for numerous reasons, including payroll delays and hidden surprise fees. They've asked me to respond in email to unsubscribe several times and continue to send harrassing calls despite promising I've been removed from their call list. Today was the most recent unwanted call. Yuck. Get it together. This company is not needed. Your own bank can get you setup payroll for cheaper and with... read more
I should be on their payroll given the fact that I am essentially an honorary employee of theirs at this point. They have called me maybe 4 times over the past 3 years to process payroll. I evidently have a "Payroll Representative" who is supposed to do this once every 2 weeks. Since that "representative" never calls me, I have to call them. Since that "representative" has not once over the past 2 years been available (without fail, direct to voicemail), I now wait 20+ minutes every other week to process payroll with a c... read more
I called-up paycheck regarding about the 401 contributions and I was told that my contribution was refunded and sent the check to my previous address and I was instructed by the desk officer to call my previous company Blackstone Group LLC that time it was the name of the company to inform them to update my latest address. I followed her instructions, but I don't get any response from Blackstone Group. It comes to my thought of why they still want me to call Blackstone Group that I don't work with that company for the last 2... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.7 star rating with 189 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.