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Paychex
- Payroll Services
- High Point, NC
About this business
Location details
4015 Meeting Way, Suite 101, High Point, NC, 27265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My business, Your Aging Therapist recently switched payrolls to Paychex. I’ve been with them a few payrolls now and so far everything has been exceptional. Onboarding was easy and smooth; I had two separate issues when running payroll (both my errors), and my rep Jessie B and general support have been quick to respond and get things fixed. I think Paychex is a great small business option- the interface is easy to navigate as well. So far, I’m very happy!
company is a scam. asked for a refund on something then the next week they hit me with a $120 insufficiant funds charge, when the payroll didnt even try to come out. that happened a few times. agreeing with other people about not getting through to your "personal agent". not a very good company, would stay away.
Review of Paychex – Poor Customer Service I will never use Paychex again. Every single time I’ve had to call them, I’ve been transferred around 5–6 times, and my issue still never gets resolved. This isn’t a one-off situation—it happens every time. Their customer service is beyond frustrating, no accountability, no urgency, and no one seems capable of actually helping. At this point, I refuse to waste my time with them any longer. If a company can’t even handle basic customer issues, they don’t deserve to stay in business.
Terrible service for years. We will finally switch next year. I'm sure I will regret not switching sooner. Name a mistake, they've made it. Okay, mistakes happen, but lately we get a new rep every few weeks, payroll is handled by a different person each period, and ZERO response or accountability if something is wrong. We have a current issue where their system is not in sync with latest IRS guidelines. We pointed it out, they sent response misunderstanding issue and blaming us for data entry done on their side. Sent multipl... read more
No matter how hard you try, know that you will NEVER GET COMPETENT SUPPORT AT PAYCHEX. Supervisors will NOT interact with clients unless they have hundreds of employees, even upon repeated requests. The people doing the CHAT might as well not be there at all. THEY HAVE NO IDEA HOW TO ANSWER EVEN THE MOST BASIC QUESTIONS ABOUT THEIR OWN SITE OR CLIENT NEEDS. We are leaving Paychex for good! Going to try SurePayroll. NOTHING CAN BE AS BAD AS WHAT WE'VE HAD.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 2.3 star rating with 118 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.