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Paychex
- Payroll Services
- High Point, NC
About this business
Location details
4015 Meeting Way, Suite 101, High Point, NC, 27265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My business, Your Aging Therapist recently switched payrolls to Paychex. I’ve been with them a few payrolls now and so far everything has been exceptional. Onboarding was easy and smooth; I had two separate issues when running payroll (both my errors), and my rep Jessie B and general support have been quick to respond and get things fixed. I think Paychex is a great small business option- the interface is easy to navigate as well. So far, I’m very happy!
Terrible service for years. We will finally switch next year. I'm sure I will regret not switching sooner. Name a mistake, they've made it. Okay, mistakes happen, but lately we get a new rep every few weeks, payroll is handled by a different person each period, and ZERO response or accountability if something is wrong. We have a current issue where their system is not in sync with latest IRS guidelines. We pointed it out, they sent response misunderstanding issue and blaming us for data entry done on their side. Sent multipl... read more
No matter how hard you try, know that you will NEVER GET COMPETENT SUPPORT AT PAYCHEX. Supervisors will NOT interact with clients unless they have hundreds of employees, even upon repeated requests. The people doing the CHAT might as well not be there at all. THEY HAVE NO IDEA HOW TO ANSWER EVEN THE MOST BASIC QUESTIONS ABOUT THEIR OWN SITE OR CLIENT NEEDS. We are leaving Paychex for good! Going to try SurePayroll. NOTHING CAN BE AS BAD AS WHAT WE'VE HAD.
Let me tell you about my awful and terrible experience allowing this sorry excuse for a payroll company experience. It was lie after lie and broken promises. Reaching out to my "personal representative" was never possible. I actually believe this person never existed. Take the advice myself and all the other unhappy reviewers here who have taken the time to warn people away from PayChex. Save yourself the trouble and frustration you surely will encounter and choose ANY other payroll provider.
My families Small business has used paychex services for almost 10 years. Reps always change. No one seems to want to take care of problems for the customer. Rates constantly change. Paychex withdraws un authorized payments after canceling services. They take for ever to address and execute COIs. Avoid this company at all cost if you can. Im currently disputing over 4k in authorized transactions by them.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 2.3 star rating with 117 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.