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Paychex
- Payroll Services
- High Point, NC
About this business
Location details
4015 Meeting Way, Suite 101, High Point, NC, 27265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Initial setup with the company was great and their local representative Emily was a big help. User interface was good and it greatly simplified payroll and reporting. PEO program helped us offer benefits to employees. Payroll specialist Sanela Masic was always excellent. We had some difficulty with the 401k but were able to get them resolved.
Listen to the other reviewers and avoid Paychex. I switched to this merchant for payroll specifically because I wanted to support a North Carolina-based business — a decision I now regret. Their customer support team has repeatedly struggled with straightforward requests, and the platform's dashboard is clunky and difficult to navigate. Auto-pay for invoices can't be set up through the online portal at all; it requires a phone call to their billing department. They have frequent employee turnover which means I've already had... read more
Paychex used to be awesome. I put multiple clients on Paychex. We had an established account manager who handled any questions, concerns, or issues for our clients. Things started going downhill when Paychex moved away from account managers. I had to deal with multiple reps who changed frequently and often couldn't answer questions or handle basic requests. Billing issues took months to correct. Now there isn't even a designated rep for each client. The only option for contacting anyone is through live chat and I'm no... read more
company is a scam. asked for a refund on something then the next week they hit me with a $120 insufficiant funds charge, when the payroll didnt even try to come out. that happened a few times. agreeing with other people about not getting through to your "personal agent". not a very good company, would stay away.
My business, Your Aging Therapist recently switched payrolls to Paychex. I’ve been with them a few payrolls now and so far everything has been exceptional. Onboarding was easy and smooth; I had two separate issues when running payroll (both my errors), and my rep Jessie B and general support have been quick to respond and get things fixed. I think Paychex is a great small business option- the interface is easy to navigate as well. So far, I’m very happy!
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 2.4 star rating with 122 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.