This profile has been claimed by the business owner or representative.
Paychex
- Payroll Services
- High Point, NC
About this business
Location details
4015 Meeting Way, Suite 101, High Point, NC, 27265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My business, Your Aging Therapist recently switched payrolls to Paychex. I’ve been with them a few payrolls now and so far everything has been exceptional. Onboarding was easy and smooth; I had two separate issues when running payroll (both my errors), and my rep Jessie B and general support have been quick to respond and get things fixed. I think Paychex is a great small business option- the interface is easy to navigate as well. So far, I’m very happy!
company is a scam. asked for a refund on something then the next week they hit me with a $120 insufficiant funds charge, when the payroll didnt even try to come out. that happened a few times. agreeing with other people about not getting through to your "personal agent". not a very good company, would stay away.
Terrible service for years. We will finally switch next year. I'm sure I will regret not switching sooner. Name a mistake, they've made it. Okay, mistakes happen, but lately we get a new rep every few weeks, payroll is handled by a different person each period, and ZERO response or accountability if something is wrong. We have a current issue where their system is not in sync with latest IRS guidelines. We pointed it out, they sent response misunderstanding issue and blaming us for data entry done on their side. Sent multipl... read more
Always raising prices. You have to constantly watch the charges from them, and then fight them to lower them back down. Plus they hit you with ridiculous fees around W-2 time.. In addition their customer service runs from mediocre to terrible.
If I could provide a half star I would. Paychex systems and processes are the worst!! I’ve been owed a refund for months and have yet to receive it. I just want my money and move on with my life it should not be this difficult, but based upon other reviews this appears to be a reoccurring theme. Managers do not call back or keep their promises!!
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 2.3 star rating with 122 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.