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Paychex
- Payroll Services
- High Point, NC
About this business
Location details
4015 Meeting Way, Suite 101, High Point, NC, 27265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service for years. We will finally switch next year. I'm sure I will regret not switching sooner. Name a mistake, they've made it. Okay, mistakes happen, but lately we get a new rep every few weeks, payroll is handled by a different person each period, and ZERO response or accountability if something is wrong. We have a current issue where their system is not in sync with latest IRS guidelines. We pointed it out, they sent response misunderstanding issue and blaming us for data entry done on their side. Sent multipl... read more
No matter how hard you try, know that you will NEVER GET COMPETENT SUPPORT AT PAYCHEX. Supervisors will NOT interact with clients unless they have hundreds of employees, even upon repeated requests. The people doing the CHAT might as well not be there at all. THEY HAVE NO IDEA HOW TO ANSWER EVEN THE MOST BASIC QUESTIONS ABOUT THEIR OWN SITE OR CLIENT NEEDS. We are leaving Paychex for good! Going to try SurePayroll. NOTHING CAN BE AS BAD AS WHAT WE'VE HAD.
My families Small business has used paychex services for almost 10 years. Reps always change. No one seems to want to take care of problems for the customer. Rates constantly change. Paychex withdraws un authorized payments after canceling services. They take for ever to address and execute COIs. Avoid this company at all cost if you can. Im currently disputing over 4k in authorized transactions by them.
Terrible service. They never answer the phone, it’s been 7 weeks in 2025 where we had to pay employees cash because Paychex changes your client account person too much, and don’t take phone calls. Don’t use this service. We are changing our payroll, 401k, and workman’s comp to a different payroll service. I see where Paychex has left a reply to reviews, but never call people that complain. Don’t give us more email addresses to leave messages, you want reply to. Leave us a phone number, where a live person takes calls
Review of Paychex – Poor Customer Service I will never use Paychex again. Every single time I’ve had to call them, I’ve been transferred around 5–6 times, and my issue still never gets resolved. This isn’t a one-off situation—it happens every time. Their customer service is beyond frustrating, no accountability, no urgency, and no one seems capable of actually helping. At this point, I refuse to waste my time with them any longer. If a company can’t even handle basic customer issues, they don’t deserve to stay in business.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 2.3 star rating with 112 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.