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Paychex
- Payroll Services
- Auburn, ME
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
126 Merrow Road, Auburn, ME, 04210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don’t even deserve one star, if you lose access to your account and no longer have that phone number than the chat bots won’t help you, even when they say the will send you to a “real” person it’s a bot, they repeat questions if you send two messages just because the bot can’t comprehend two separate answers. They couldn’t help me get into my account even though THEY gave me the wrong security questions. Why would I pick “where did you have your wedding venue?” When I never got married. News flash I didn’t pick that que... read more
They don’t even deserve a one. I can’t get assistance from anyone - every person who was enthusiastic about signing me up has moved on. No one replies to emails. I hired them because I needed seasonal help for a summer while I was undergoing cancer treatment after a recent diagnosis. I canceled services in Jan 2025 and lo and behold - just got another invoice. These people won’t go away. Predatory
If I could leave zero stars I would. I do not recommend Paychex to any business owner-big or small. The customer service is nonexistent. I have not been able to speak to a human regarding an issue that has been ongoing for over a month. Very unprofessional and terrible customer service.
Our payroll company also was bought by Paychex and I am really unhappy with the move. I'm currently looking for other solutions. We only use paychex for payroll and that is how it's going to stay. Paychex is not happy with that and keeps trying to get us to sign up for more. It's really irritating I asked to get taken off of the sales call list but yet I still get some. They send out emails to our employees letting them know about their benefits window. I have to send an email out to my employees telling them that this e... read more
Paychex is awful. Every interaction is salesy and disingenuous. They leave out important information when getting you to sign up, and they’re not helpful at all on the back end. Customer service has no idea what they’re doing half the time, and everything that happens to your account is automated, so don’t expect any common sense when it comes to making adjustments to payroll. Really disappointing since they came recommended to me by my cpa. I should have read the reviews here before signing up
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 5 star rating with 5 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.