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Polaris NEO Robotic Pool Cleaner
About this business
The robot works well, when it works. After 1.5 years it stopped working. Currently in the shop for repair.
Business response:
We're sorry to hear that your cleaner requires repair, Eric, and hope the shop gets it back to you quickly. If you continue to experience issues, please contact us directly at (800) 822-7933 so we can assist you. All the best, Your Polaris Team
Polaris was half the price of the last 3 pool cleaners and works better. The basket works better, The pool water is cleaner and there is no scum line.
Business response:
Thank you for your positive review and for choosing Polaris, Frederick! We hope you enjoy your clean pool. Cheers, Your Polaris Team
Does an excellent job of getting not only large debris, but fine grit up. Love love Neo!
Business response:
Thank you for your detailed and positive review, Vicki! We are thrilled that you're so happy with your NEO. Happy swimming! Your Polaris Team
Great so far
Business response:
Thank you for taking the time to share your positive experience with us, Shawn! We're thrilled to hear that your NEO is performing well and hope you enjoy your pool time. Cheers, Your Polaris Team
Everything worked well except when cleaning the walls it got tangled in it's cord.
Business response:
Thank you for your review, David! We are sorry to hear your cleaner is getting tangled in the cord when cleaning the walls. For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length. Only place enough cable in the water to reach the farthest point in the pool. Hopefully, this helps solve the problem, but if you need further assistance please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris NEO Robotic Pool Cleaner
How is Polaris NEO Robotic Pool Cleaner rated?
Polaris NEO Robotic Pool Cleaner has a 3.9 star rating with 132 reviews.
When is Polaris NEO Robotic Pool Cleaner open?
Polaris NEO Robotic Pool Cleaner is open now. It is open 24/7.