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Poolwerx Castle Hill
- Pool & Hot Tub Service
- Castle Hill, NSW
About this business
Location details
6 Victoria Ave, Castle Hill, NSW, 2154, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | 08:30 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
6 stars out of 5 for Poolwerx Castle Hill. I had an outstanding experience with their team from start to finish. Their WhatsApp communication was a game changer — quick, easy, and perfect for sharing photos, asking questions, and staying updated on every step of the process. It made the whole service smooth and stress free. Nathan, the technician, did an exceptional job diagnosing and cleaning my indoor pool. He explained clearly what went wrong, what needed fixing, and even shared photos and updates with his team to make su... read more
I had a long and challenging experience purchasing, replacing, and installing a new pool cover and roller for my home. The whole process took more than a month and involved quite a few unexpected issues. Fortunately, I had Josh from Poolwerx Castle Hill helping me throughout the entire journey. He was always quick to respond, professional, and communicated everything clearly. More importantly, he consistently went above and beyond to push things forward and resolve every issue that came up. Thankfully, after more than a mo... read more
I’ve been a customer for several years, and every staff member I’ve dealt with during that time has been friendly, professional, and incredibly helpful. The team is always knowledgeable and willing to take the time to explain things clearly. The instructional videos they provide are especially useful—clear, easy to follow. Consistently excellent customer service over the years. Highly recommend this pool shop to anyone looking for expert advice and outstanding support.Thank you to Tim and Nathan!
Very impressed with the workmanship and service that we received from Poolwerx and would fully recommend. We were on a tight timescale as we were visiting elderly parents from the UK and needed to sort out their swamp of a pool before returning back. Poolwerx were really understanding of our situation and completed a huge amount of work in a very short time - jetting and treating algae ridden sides of pool, re-balancing water chemistry, and replacing redundant pool equipment. We loved their WhatsApp chat, which meant our who... read more
Good customer service, staff's technical knowledge is in high standard. Special thanks to staff member Josh. I normally go on Saturdays, with Josh's help, my pool is currently maintained in a good situation. Josh is super patient and responsible, he not only provided the step by step instructions on how to do each time I visited, but also tried to explain the logic and reason why we need to do so. With his help, I have turned my pool from green (after a month-long holiday) to healthy one, also bring the high phosphate pool b... read more