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Poolwerx Preston Hollow
- Pool & Hot Tub Service
About this business
RecommendedGreat company! They actually care
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RecommendedBought my Jacuzzi here, a few years ago. Service staff has been nice & they come clean & check the chemicals weekly.
Amazing people.
16 months ago I received a quote from Poolwerx to replace my main pump and booster pump for $1800. Now because of ice and snow they quoted me $2100 just for the main pump. And they wouldn’t sell me a pump unless I let them put it in. Got the main pump on line for $600. I’m all about supporting local business but that was BS
Business response:
Hi Scott We are very sorry about this and there was some miscommunication, the pump was completely different from the pump that was originally quoted and for this I am sorry. I thought it was off when the price variation was so different and was not sure as to why, I asked our retailer to grab you on the way out but unfortunately we missed you, you had already left and we did not have your details meaning I could not get in contact with you. In regards to putting the pump in once again, there was miscommunication here, we ... read more
Guy showed up and the just took a photo of my equipment - said he would send someone else out. I then received a bill for over $100. Ridiculous.
Business response:
Hi Veronica, I am very sorry you feel like you did not receive a great experience. From what I have seen is that our technician came out and checked your system and determined the timer was not working as well as the spa was loosing water. He suggested there is possibly a leak and would require a leak detection. If this was not the case please call us at 214-357-0446 or you can email us at forestlane@poolwerx.com We want to be sure you have received top quality service and we want to help make you feel like you have!
Scheduled a tile repair service and got a no show after a quote. Rescheduled and a guy shows up to LOOK at the area AGAIN. Then he says someone will be here to repair yesterday or today. Called yesterday and LISA in service would not pick up after the guy said she wasn't busy and transferred me. I left a message and no call back, then my husband called this morning and she lets the phone ring about 9 times before she picks up and says she has nothing to do with it and gave us a number to call. What FUBAR!
Frequently asked questions about Poolwerx Preston Hollow
How is Poolwerx Preston Hollow rated?
Poolwerx Preston Hollow has a 4.4 star rating with 96 reviews.
When is Poolwerx Preston Hollow open?
Poolwerx Preston Hollow is open now. It is open 24/7.