Preferred Warranties, Inc. (pwi)

MrEsquire 

on Google

3 months ago

I’m very happy that I decided to purchase a warranty through Preferred Warranty Inc. From start to finish, the experience was smooth and hassle-free. PWI sent someone out to inspect the car, and everything was handled quickly and professionally. The auto repair shop completed the required paperwork, and there were absolutely no glitches or surprises. PWI covered exactly what was stated in the contract, which ended up saving me a lot of money. I truly appreciate their good customer service and the straightforward process. O... read more

T 

on Google

2 months ago

This company has the worst customer service when it comes to dispatchers. I called this morning (9am) to get my car towed. The woman answered the phone and I said hello, then proceeded to introduce myself. While introducing myself the woman placed me on hold with no warning whatsoever. When she came back on the call she was mid sentence stating something that was inaudible. There was a long pause and then she said “YES OR NO”. Not knowing what she was referring to, I proceeded to tell her what my call was for. Throughout the... read more

Carolyn Meredith 

on Google

4 months ago

I made an excellent choice when I signed up for PWI. The staff is very professional and courteous plus took the time and patience to explain their claim process. They also reached out to the mechanic where my car was being serviced. They definitely put my mind at ease knowing I was in excellent hands if anything major needs repairing on my car. 

Danielle Sargent 

on Google

3 months ago

Absolute scam. Our all wheel drive went out months after purchasing the vehicle and they wouldn’t cover any of it. Then our transmission went out at 120,000 miles (due to a faulty part that our vehicle is known for) and they would only cover a used $4,000 transmission with 117,000 miles on it that would need to be shipped from the other side of the country because that’s the cheapest transmission they could find in the nation. I would be fine with them admitting that they only cover the cheapest possible option but they kept... read more

John brosius 

on Google

4 months ago

Absolutely a scam, I paid 2400 for a warranty and not even 6 months later I am selling the car. I was told my policy was not eligible for a refund. I have bought and sold many cars over the years and have never had a warranty that is NOT ELIGIBLE for a refund. This is a scam and I was hung up on time and time again when I asked to speak with a supervisor. The dealership sells PWI warranties and tells the customer that they can get a refund anytime if they decide to cancel it as it is an option.