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Prime Storage
- Knoxville, TN
About this business
Location details
11775 Snyder Road, Knoxville, TN, 37932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
It's been good so far. Sometimes there is no carts and I have to find one
Business response:
Thank you so much for your honest feedback, Daniel. We really appreciate you taking the time out to share your experience with us.
Great except the hallways on the second floor were not very cool at all. Need to address that issue in the heat of the summer.
Business response:
We definitely want to address this situation. If you could please contact the facility at (865) 339-3504 at your earliest convenience, that would be greatly appreciated. Thank you!
Clean Units! Professional staff.
Business response:
Hi, Eva. Thanks for taking the time to share your positive experience. We truly appreciate it!
The guys there were great. In and in flash.
Business response:
Craig Eichelberger, so happy to hear that you are pleased with our team & their level of customer service - we greatly appreciate the review!
Super easy move out process.
Business response:
Hi, Tom. Your feedback is highly appreciated. Thank you for the review!
Very personal service! Dan did an amazing job making us feel welcome and covering everything we need to know thoroughly.
Business response:
Thank you so much for your kind words, Louis. We really appreciate you taking the time out to share your experience with us. Cheers, Prime Storage
apparently the company I originally signed up with sold to Prime. I didn't get any kind of notice of it it just happened so when a new company was calling me identifying them selves as Prime I was sure it was a scam.. I talked to a Wanda a few weeks ago & told her I was going to terminate my lease & what did I need to do. She said she would check into it & call me back which she never contacted me again & I was charged 13$ late fee that I was told was non negotiable even though I had tried to terminate a few weeks ago
Business response:
We are so sorry to hear that you did not have a satisfactory experience with Prime Storage and we definitely want to address this situation. If you could please contact the facility at (865) 339-3504 at your earliest convenience, that would be greatly appreciated. Thank you!
So many issues, but the latest is when I went to the storage unit during business hours and no one was there. When someone came in a few minutes later they said they couldn’t help me for at least 20 more minutes because they had just come back from getting their lunch and now they were going to eat. I got messages about my payment being late but had a direct bank payment with the previous owner and was never informed the business had changed hands. Then said I would pay online but you couldn’t pay online. They experienc... read more
Business response:
We are so sorry to hear that you did not have a satisfactory experience with Prime Storage and we definitely want to address this situation. If you could please contact the facility at (865) 339-3504 at your earliest convenience, that would be greatly appreciated. Thank you!
I had called and reserved a locker for my husband and I, where I was told it would be held for a week. When my mother went to get the locker within the week, the one I had reserved had been taken. Instead, we got 2 lockers to add up to the same square footage. Howver. Do due to the change in size, some of our things will not fit.
Business response:
We are so sorry to hear that you did not have a satisfactory experience with Prime Storage and we definitely want to address this situation. If you could please contact the facility at (865) 339-3504 at your earliest convenience, that would be greatly appreciated. Thank you!
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.7 star rating with 417 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 6:00 p.m.