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Prime Storage
- Wichita, KS
About this business
Location details
530 S Wildcat Lane, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I started renting this unit back when it was Extra Space, and I was honestly very happy with the service — fair pricing, clean building, and no issues. Ever since Prime Storage took over, things have gone downhill fast. They began raising the rent little by little, and last month I even got a letter announcing another price hike. When I gave notice to move out, suddenly they offered to keep me at my current rate — why only then? On top of that, they push their insurance for $17, which is way overpriced. I had to get my own ... read more
I had to wait a long time for help but once I received help they were wonderful. Both Zach and Phillip are professional and helpful. The virtual helper next to the desk is very loud when they are communicating. It was hard to communicate and hear with two people having a conversation so close via virtual.
If I could give zero stars I would! I have been here since February and it started out great. After 3 months, we reached out about the referral bonus and Zach the GM told us he could reach out to the company and that’s it. In July I reached out to them again and heard the same story. I was also told the District manager would reach out within 24 hours and I never heard back. Today, September 9th, I went in and got the same story again. As we went to leave, Zach ran out and told he was able to see when the gift card was sent ... read more
I was comparing different storage unit rates when I came across Prime Storage. Joel was super helpful with pricing, finding unit sizes to fit my needs, and insurance options. The store was very clean and spacious.
Philip was helpful and professional. The store was clean and he was very upfront with information. Best customer service i have received with renting a storage unit
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.8 star rating with 552 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 8:00 a.m.