This profile has been claimed by the business owner or representative.
Prime Storage
- Wichita, KS
About this business
Location details
530 S Wildcat Lane, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This place is a huge money grab. I moved into a 10x10 July 17 of 2025. It cost me 156 a month after insurance that is required and taxes. My bill went up to 176 a couple months later. Then I receive another email that my rent is going to 190 a couple months later. Fast forward to April of 2026, I get an email that my new rent will be $203. Less than a year and my rent went up by 50 dollars. It’s pathetic. They force you to purchase their lock but you can add a second lock of your choosing. Their big doors get damaged and the... read more
The facility is clean, accommodating, and convenient for hauling items. There are plenty of rolling carts and packing supplies for sale. My only issue is that I was promised 20% off my unit as a new-lease incentive, but that was not fulfilled. I have been contacting them and complaining about this since the lease was sent, to no avail. Update 4/8- Brian reviewed my original call and honored the promised discount. There was a little oversight between the local office and call center, and he quickly resolved my concern.
Could have been a lot better. Had an oil spill from another unit beside ours, run into ours, ruining two pieces of our furniture. The only communication was when I would reach out otherwise they could care less about it happening. Lastly, the place always had at least one garage door out of order, if not both, making it a hassle to get in and out, especially when busy with big vehicles. It was so bad other tenants were complaining that they’ve tried to talk to Prime about it, but could never get anything accomplished or hear... read more
I started renting this unit back when it was Extra Space, and I was honestly very happy with the service — fair pricing, clean building, and no issues. Ever since Prime Storage took over, things have gone downhill fast. They began raising the rent little by little, and last month I even got a letter announcing another price hike. When I gave notice to move out, suddenly they offered to keep me at my current rate — why only then? On top of that, they push their insurance for $17, which is way overpriced. I had to get my own ... read more
Dee was the agent I spoke with at the automated kiosk inside the Prime Storage office. The experience was very good and I had no problems with my interaction with her. Dee was very friendly, professional and prompt with information I needed. I felt very welcome and found the virtual service easily accessible and accommodating. I was greeted immediately by Dee as soon as I touched the screen. The whole process of downsizing to a smaller unit took 10 minutes to complete. Dee was great! This facility is always clean and well ... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.8 star rating with 588 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open tomorrow at 8:00 a.m.