Prime Storage

Darin Rand 

on Google

2 weeks ago

Could have been a lot better. Had an oil spill from another unit beside ours, run into ours, ruining two pieces of our furniture. The only communication was when I would reach out otherwise they could care less about it happening. Lastly, the place always had at least one garage door out of order, if not both, making it a hassle to get in and out, especially when busy with big vehicles. It was so bad other tenants were complaining that they’ve tried to talk to Prime about it, but could never get anything accomplished or hear... read more

Javier Miranda 

on Google

3 months ago

I started renting this unit back when it was Extra Space, and I was honestly very happy with the service — fair pricing, clean building, and no issues. Ever since Prime Storage took over, things have gone downhill fast. They began raising the rent little by little, and last month I even got a letter announcing another price hike. When I gave notice to move out, suddenly they offered to keep me at my current rate — why only then? On top of that, they push their insurance for $17, which is way overpriced. I had to get my own ... read more

Diana Anderson 

on Google

3 months ago

I had to wait a long time for help but once I received help they were wonderful. Both Zach and Phillip are professional and helpful. The virtual helper next to the desk is very loud when they are communicating. It was hard to communicate and hear with two people having a conversation so close via virtual. 

Clayton Bradley 

on Google

3 months ago

If I could give zero stars I would! I have been here since February and it started out great. After 3 months, we reached out about the referral bonus and Zach the GM told us he could reach out to the company and that’s it. In July I reached out to them again and heard the same story. I was also told the District manager would reach out within 24 hours and I never heard back. Today, September 9th, I went in and got the same story again. As we went to leave, Zach ran out and told he was able to see when the gift card was sent ... read more

Paula L 

on Google

3 weeks ago

The storage facility in Wildcat Lane is a wreck. Back door has been broken for months! Now front door has been broken. Facility advertises ease of storage: drive in, store in temp controlled environment, drive out. But now you either have to load in through a person-sized door or they have to leave a gate open, making the facility less secure. I have 5 units for my customers and access is terribly inconvenient. Yet I cannot get a call back from a district/regional manager! Guaranteed they will raise the rent after 1-2... read more