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Prime Storage
- Lake Elsinore, CA
About this business
Location details
28497 CA-74, Lake Elsinore, CA, 92530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ricardo at Prime Storage lake Elsinore made the whole process fast and easy. The property is clean, well maintained, and the units are in great shape. He was very transparent about potential rental increases after 5–6 months, which I really appreciated. Excellent customer service and a smooth rental experience.
I’ve had a great experience with Prime Storage in Lake Elsinore! The facility is always clean, well-maintained, and easy to access. Ricardo is amazing and went above and beyond to help me out today. He provided excellent customer service, answered all my questions, and made the whole process simple and stress-free. The best service I’ve received! I highly recommend this location to anyone looking for a clean, secure storage facility with a friendly and helpful staff.
Everything was great until our lock was cut and things were stolen , then I filed a complaint and a police report Everything was sent to thr storage insurance and they never got back to me , kept calling and emailing and they even blocked me . I was fed up so I left my stuff is safer somewhere else . Every time I brought it up to prime storage they said that it was out of their hands because they did their part by sending it to their insurance if thats the case get better insurance because what was i paying for every single ... read more
This storage facility will increase your rent every 8-12 weeks. After keeping auto payments on for a year I realized every 8-12 weeks like clockwork they would increase the monthly price. After calculating the increase after a year were 82% higher than when I started. Really disappointed that when I brought this to customer service and managements attention it was met with a snarky response with a sarcastic attitude of “well, you’re definitely not going to get anywhere calling corporate they won’t help you and there’s nothin... read more
5 star for very clean facilities is what I look for and its their only great feature. 2 star for not clarifying the increase in rental every 3 months. But I guess that was my problem to read all the tiny details on your contract. Yes, do read every single line before signing. It started at low $30 in less than a year has doubled in price. I pay almost $70 for a 5x5. 3 star for security. 3 star on customer service as employees look miserable working there or a personality equivalent to working with the automated customer se... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.4 star rating with 317 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.