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Prime Storage
- Poway, CA
About this business
Location details
14260 Garden Road, Poway, CA, 92064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had a great experience thanks to Eddie at Prime Storage. He went above and beyond to help us with everything we needed. From the moment we walked in, he was friendly, knowledgeable, and truly cared about making the process smooth and stress-free. Eddie took the time to answer all our questions, walked us through our options, and made sure we felt confident in our decision. It’s rare to find someone who provides this level of customer service these days—he really made a difference. Highly recommend working with Eddie if y... read more
Nightmare! Imagine you close a deal for a unit 5x6 with 24 hr access. On following day at night (10pm) you come to your unit after traveling 1h/50 miles, full of boxes. And there you realize your access code is not working! You go to their office and discover they forgot it unlocked with nobody there! And you call their number and realize the supervisor for emergencies do not have access to system at all! And you wait for them to find a solution but they didn’t?! That I had to book a hotel because of that?! That I was ... read more
All great until they decided to double my rent from 45$ to taking 95$ out of my bank account without any type of agreement. Not a phone call. Not any signed agreement. Nothing on the contract stating that there might be an increase. I contacted them and all they told me was "we sent you an email.". However, either I never received the email or it got lost in the sauce. Either way, I never agreed to it nor replied to it. They never returned the money to my account. They just deducted it from my next months rent, which ruined ... read more
Went in to find out pricing on a unit and had the pleasure of meeting with the GM of the property, Eddie. He was VERY helpful and answered all my questions to 100% a satisfaction. He had a great attitude and was very pleasant to work with. He was very knowledgeable and was patient taking his time explaining the policies and procedures. EXCELLENT CUSTOMER SERVICE and a pleasure to work with! I WILL BE recommending this facility to all my family and friends in Poway!
This place is obviously run by a corporate entity. The young lady that I dealt with in getting the storage unit on the phone was fine. The on site person that I deal with is amazing and friendly. I walked in and paid rent by check one time to another person on site. And then I got an unfriendly warning about incurring a late fee from corporate. After some research, the person I gave the check to left it in a desk. On another occasion I had left something outside of the unit and called the site to ask a question but the call ... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.6 star rating with 167 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.