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Prime Storage
- Poway, CA
About this business
Location details
14260 Garden Road, Poway, CA, 92064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had an amazing experience at Prime Storage thanks to Philip! From the moment I walked in, he was incredibly helpful, patient, and kind. I had a lot of questions and specific requests, and he handled everything with professionalism and a genuinely friendly attitude. He took the time to walk me through my options, made sure I understood all the details, and went above and beyond to make the process smooth and stress-free. It’s not often you come across customer service this thoughtful and thorough. Highly recommend asking fo... read more
Michelle at Prime storage in Poway has been an absolute godsend since taking over as manager. Our questions have been asked timely in our request are being dealt with properly. We appreciate you very much.
Michelle the new manager was extremely courteous! She came by to introduce herself and ask if there was any maintenance needed on my unit. She also answered my questions patiently and thoroughly, took extra time to make sure all my questions were answered and left the door open to come by if I had any more I could think of. That level of attentiveness is unexpected in most places these days but was even more surprising that it happened at my storage rental. Also, the pricing here is incredible, close to my house, and offers ... read more
TLDR: Go elsewhere if you have the option. Prime Storage has ruined the business. Bad service and exploitative price increases. Since they've taken over the service has become terrible. They don't respond to emails. They charge you after the fact instead of notifying in advance. They changed the outer doors on the interior units to cheap metal doors that don't fit the frame and don't even lock. Not to mention I've seen evidence of rodents for the first time ever since Prime took over. In all the years with Poway storage I s... read more
Frances at Prime Storage was friendly, patient & helpful. She went through all of the available storage options & special offers & really worked well with us. The storage units are clean & secure. We especially like the 7-day a week access to the unit.
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.6 star rating with 105 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.