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Prime Storage
- Wappingers Falls, NY
About this business
Location details
929 NY-376, Wappingers Falls, NY, 12590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
It’s crazy how much this place charges and how much it has gone up since we got a unit. Yet they seem to skimp on the maintenance. The desk people were great since we joined. The day we joined is really the only time we ever saw them again. For months like other people have mentioned the gate just stays open 24/7. They fixed it and then it only lasted a few weeks before we started seeing it open again. As of today Jan 31st 2026 it’s open. After the storm my wife needed a few things. The place was plowed but whatever compan... read more
First day going to move into the storage and the installation on the top of the storage is hanging, no manager in person to help or to solve my issue. The same day I purchased it I want to cancel it because of the damage and I have to wait for it to be fixed because there is no manager in. And now saying that I still have to pay the fee. Why leave a storage unit for others when it’s going to be a problem for the next customer. This place is not professional.
Excellent service from the beginning to the end. Michelle was wonderful and friendly. Made storage so easy. No underlying charges. So easy to sign up. During the winter everything was accessible. They maintain a clean property. I would go no where else. Customer service is their priority
Avoid this place like the plague. If you have other options, use those. This use to be Guardian Self Storage, but was gobbled up by Prime. Then, everything changed. All they care about is making the money, by whatever means they can come up with. Most of the people who work at the storage facility proper, where the units are, are decent, respectful, professional people with a heart and a soul. But they must do the bidding of their employer...even if it's not fair to the customer. But that's where service and the human decenc... read more
The storage units are clean, safe and easy to access. However, I signed on for the unit 2 months ago for $177 per month. I received a notice that the rate effective September will be $240. When I said this was unacceptable they offered to raise it by $38 instead of $63. I still feel this is wrong. This unit is for my 91 year old mother who is now residing in a nursing home with very limited funds. I would have looked elsewhere if I had any idea the rate would be raised after a mere 2 months.
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.5 star rating with 172 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open tomorrow at 10:00 a.m.