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Prime Storage
- Wappingers Falls, NY
About this business
Location details
929 NY-376, Wappingers Falls, NY, 12590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
It’s crazy how much this place charges and how much it has gone up since we got a unit. Yet they seem to skimp on the maintenance. The desk people were great since we joined. The day we joined is really the only time we ever saw them again. For months like other people have mentioned the gate just stays open 24/7. They fixed it and then it only lasted a few weeks before we started seeing it open again. As of today Jan 31st 2026 it’s open. After the storm my wife needed a few things. The place was plowed but whatever compan... read more
Avoid this place like the plague. If you have other options, use those. This use to be Guardian Self Storage, but was gobbled up by Prime. Then, everything changed. All they care about is making the money, by whatever means they can come up with. Most of the people who work at the storage facility proper, where the units are, are decent, respectful, professional people with a heart and a soul. But they must do the bidding of their employer...even if it's not fair to the customer. But that's where service and the human decenc... read more
If I could give them zero stars I would, firstly they run the biggest scam when it comes to storage pricing and then lie about it. Start out at a low price that stays for about 4-6 months which is great but then the lady that used to work the front got moved for some odd reason and then the rent goes up every month $30-60 plus the insurance fee….. I then go attempt to get a different unit at another location and the unit they give me all the insulation is messed up. I go to talk to the manager in the front and there’s nobody... read more
First day going to move into the storage and the installation on the top of the storage is hanging, no manager in person to help or to solve my issue. The same day I purchased it I want to cancel it because of the damage and I have to wait for it to be fixed because there is no manager in. And now saying that I still have to pay the fee. Why leave a storage unit for others when it’s going to be a problem for the next customer. This place is not professional.
Horrible snow removal, door not accessible. The door came off the track (again) and I cannot open my unit to access my valuables. Therefore, because the door is off the track it not locked. I put the lock on to give the appearance that it’s locked but it’s not and this issue happened Saturday evening and I’ve attempted to speak to someone that can assist me without any callbacks, returned emails and only a virtual representative at best. I’m FURIOUS!!!!!!!! There’s more to this complaint but I’d rather do it in person, but i... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.5 star rating with 164 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.