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Prime Storage
- Wappingers Falls, NY
About this business
Location details
1634 US-9, Wappingers Falls, NY, 12590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Excellent service no issues at this location. Service was great. It was a quick and easy process renting and returning the unit. No extra fees. My apologies because I can't member all the Customer Service people names, but Thank you to Scott, the unit manager at Wappingers Falls Route 9 in NY, for all the assistance returning the unit. I will say 90% of the process was completed online a great advantage for someone who lives far away from that location. Just be aware the units at this location are not climate control, but s... read more
I moved in in August of 2019. Today, after 7 years, it was time to say goodbye. Lived through to pandemic and several life changes and company ownership changes. Scott, the manager has always been there for anything needed. There is still a high value of a personal touch. Thank you! Cathy
I recently updated my review because Prime Storage went above and beyond to address my concerns. I had an issue with my account and spoke with the general manager, Scott, who took the time to listen carefully and truly understand my situation. Scott treated me with respect from the beginning of our conversation and worked with me to reach a fair resolution. He was professional, patient, considerate, and genuinely cared about making things right rather than simply giving me a standard response. It's refreshing to deal with a... read more
I would give this place zero stars if I could. Prime Storage has some nerve raising its prices when the property is in such an embarrassing state of disrepair. The gates have been broken for weeks, if not months, raising serious concerns about security. The units and property were poorly maintained, there were dead mice in the entryways, and the fencing was broken. The dumpster was constantly overflowing, and there were people hanging out outside their units all day. The entire property felt neglected and poorly managed. A... read more
Staff was always great. Had to leave because they raised the rent so high for a 5x10. They made it too expensive. I was able to get a 10x10 for almost half that at another location.
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.6 star rating with 187 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open on Monday at 10:00 a.m.