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Prime Storage
- Saugerties, NY
About this business
Location details
2902 Rte 9W, Saugerties, NY, 12477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Avoid! Unscrupulous business practices and absent customer service. I've been patronizing this facility for almost a decade, and the management has declined considerably--most notably enacting sudden, steep rent increases with no notice and tacking on exploitive "prime insurance" fees even though I am a homeowner and have submitted proof of insurance on multiple occasions. The hours of operation have also shortened , and management is unresponsive to emails and phone calls . A quick Look at the Better Business Bureau reveal... read more
Fantastic customer service from Jorge! I needed a unit fast and this was the best customer service I’ve ever experienced . No one was on site but the giant kiosk connected me to Jorge who was exceptionally helpful and solved everything instantly . Very refreshing to work with such capable and professional people on a very stressful move day ! Top marks! Conveniently located and very clean too.
Amazing service. George, the manager is incredibly kind, funny and helpful! Super great storage facility
Met with Dana, a real charmer. Helpful to the max. The facility is spotless and well lit. Location is great. That was then, this is now: The monthly fee was raised 70% after two months! Outrageous, I’m sure you’d agree. This is a blatant disregard for fair and decent behavior. Who would trust their valuables to this bait and switch business model. There are several other honest and available storage facilities within a couple of miles of I’d recommend you check these out before spending the time and money here, only to have ... read more
We never rented the storage before. After we rented a small apartment we looked around and chose Prime Storage. We were not disappointed. Corteous service, kindness in addressing any issues and professional assistance to a customer. However, the story was different to move out. No one is available at the facility to receive the empty unit. You have to be there when their representative is there to receive it. No photos are relevant. Read your contract. It is not the rent from the 1st of each month. It is as of the day you re... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.7 star rating with 106 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 8:00 p.m.