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Prime Storage
- Albany, NY
About this business
Location details
1653 Central Avenue, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My rental price increased quite a bit after two months of renting which wasn’t ideal. There also was a ton of mouse droppings in my unit. No one I spoke to seemed to care at all so this must be a common issue. I had to leave because of the mouse dropping all over my belongings and was still charged an early termination fee on my way out. I called the corporate number and no one ever reached back out. I really wasn’t happy with the customer service here.
Friendly and efficient service from beginning to end. Made the overall process of moving that much better. The overall space was also very clean. I would recommend and would definitely come back here should I have the need for a storage unit again.
Initially the cost of the unit was very reasonable. However, the rate began to increase significantly reaching almost $200 by August. Also, there were mice feces in our unit. We also saw a field mouse running through the storage unit one night. I guess the traps outside the building don’t work. The loading area is strange. There’s a lip which makes it difficult to roll the cart down or up it. I’m surprised this wasn’t made flush with the road. Bathrooms in the building (like Maybe’s in Latham) would be great. I liked the... read more
Prime storage has excellent service the staff was very informative and professional the storage areas are very clean and well organized well worth my time and investment I feel comfortable leaving my items there and I would recommend them over many other storage facilities.
I wanted to worse experiences that I ever had renting a storage unit. They will tell you one price and then the next month. It's a whole different price. When you call to ask why your rent is higher. They state that they can change it at any time regardless that you have a contract and was quoted one price. In the less than six months that I have had this storage unit, my rent was raised twice. Even one of the employees when we addressed it with the manager stated that usually storage unit prices don't get raised until aro... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.7 star rating with 118 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open on Monday at 10:00 a.m.