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Prime Storage
- Albany, NY
About this business
Location details
1653 Central Avenue, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My rental price increased quite a bit after two months of renting which wasn’t ideal. There also was a ton of mouse droppings in my unit. No one I spoke to seemed to care at all so this must be a common issue. I had to leave because of the mouse dropping all over my belongings and was still charged an early termination fee on my way out. I called the corporate number and no one ever reached back out. I really wasn’t happy with the customer service here.
Friendly and efficient service from beginning to end. Made the overall process of moving that much better. The overall space was also very clean. I would recommend and would definitely come back here should I have the need for a storage unit again.
Initially the cost of the unit was very reasonable. However, the rate began to increase significantly reaching almost $200 by August. Also, there were mice feces in our unit. We also saw a field mouse running through the storage unit one night. I guess the traps outside the building don’t work. The loading area is strange. There’s a lip which makes it difficult to roll the cart down or up it. I’m surprised this wasn’t made flush with the road. Bathrooms in the building (like Maybe’s in Latham) would be great. I liked the... read more
I just love this space! Always clean, always safe, Jamell (the manager) is available, polite, helpful, and a great source. I highly recommend Prime, especially at 1653 Central in Albany!
Rodent Infestation & Horrible Management I give 1 star because zero is not allowed. I recently accessed my storage unit on 4/17/25 here and was horrified to find my sofa, bed frame, and mattress covered in mice feces and urine. This is not just disgusting — it’s a serious health hazard. What’s worse? This place advertises itself as “climate-controlled and pest-free.” That’s clearly false advertising. When I reported it, the manager was incredibly dismissive, telling me this has been “an ongoing issue for months.” Yet no on... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.6 star rating with 113 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.