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Prime Storage
- Sonoma, CA
About this business
Location details
1010 Napa Road, Sonoma, CA, 95476, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This is an update to my original review For anybody looking for Storage in Sonoma I suggest you look very carefully if you're going to put your items in the storage facility It was acquired by prime Storage. I would say approximately 18 months ago now and what they did initially was have super low rates to entice people to come in. For anybody who uses Storage you know that that is usually a teaser rate and they will continue to raise your rates the longer you are there, almost like the more comfortable you are the more t... read more
Avoid Prime Storage if you value honesty and basic customer service. I reserved a storage locker on Saturday, July 18th. The very next day — Sunday, July 19th, well within their own 24-hour cancellation window — I called to cancel. The representative I spoke with confirmed the cancellation and told me I'd receive a full refund on Monday, since the office is closed Sundays. Monday came and went with no phone call, no email, and no documentation of the cancellation. When I called to follow up, I was told — contradicting what I... read more
Prime Storage is a clean, modern facility with climate controlled options. I’m happy with my choice. Clinton was kind, patient and delightful to work with. I came into the office to register and finalize my account. The on-line method didn’t work well for me.
Although very frustrated with the rate increases and insurance headaches with Prime Storage in general, I am writing a good review due to the excellent service I have received from the manager Clinton. I received a call from Clinton letting me know that while doing his rounds he noticed I hadn't locked my door properly. It wasn't obvious, as in the door was open, it was just that I locked it without properly securing the latch. I was SO relieved that Clinton had noticed this and got in touch with me straight away. As luck wo... read more
The buildings and management are first rate! I was unloading all my stuff and the staff offered to help! Clear modern facilities in a great location. Rates are reasonable. I’ll be here for some time to come. Perfect car storage location.
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.7 star rating with 196 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.