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Pyland Ranch at La Cima
- Apartments
- San Marcos, TX
About this business
Location details
216 Flint Rdg Rd, San Marcos, TX, 78666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:30 p.m. | |
| Tue | 10:00 a.m. to 6:30 p.m. | |
| Wed | 10:00 a.m. to 6:30 p.m. | |
| Thu | 10:00 a.m. to 6:30 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I thought Ring cameras were meant to help residents feel safer. Instead, mine became a problem after concerns were raised by the Assistant Property Manager and his wife. I provided screenshots, videos, and documentation regarding my concerns, yet the focus remained on my camera rather than the behavior I was reporting. As a woman living alone, this situation has left me feeling uncomfortable. What makes it even more frustrating is that Ring cameras are no longer allowed, leaving residents with fewer options to monitor their ... read more
Business response:
Hello James, thank you for sharing your feedback. We are deeply concerned by your review, especially regarding your feelings of discomfort and safety as a resident living alone. Our top priority is to ensure all residents feel secure, respected, and heard in our community. We take allegations regarding staff conduct and the mishandling of resident documentation very seriously. We would welcome the opportunity to investigate your situation further and review the timeline of your reports. Please reach out directly to the leasi... read more
One thing I genuinely don’t understand is why lease violations seem to be sent out almost every Friday around 5 PM. By the time residents receive them and have questions or concerns, the office is either closing or already closed for the weekend. It creates a situation where residents are left stressed, confused, and unable to get answers until the following week. What makes it even more frustrating is that when residents do try to get clarification, it often falls on the Leasing Manager, who has consistently been the most h... read more
Business response:
James, thank you for highlighting our helpful and responsive leasing manager. We aim to foster a community that residents feel truly is home, and we apologize for falling short in our communications. Rest assured, we are always seeking ways to improve our services. If you have further concerns, don't hesitate to contact us.
As a new resident, my experience at this property has been disappointing due to the conduct and professionalism displayed throughout my first month living here. Shortly after moving in, a complaint was made regarding my camera. While I immediately attempted to comply with management's requests, I became increasingly uncomfortable after observing repeated discussions regarding my apartment, my camera, and compliance matters taking place directly outside my residence involving the Michael the Assistant Property Manager and mem... read more
Business response:
James, we're concerned to hear that we have missed the mark. Your feedback about our staff is concerning as we strive to provide residents with five-star service in all that we do. We'd like to learn more about your experience. Please reach out to our team directly with any questions. We're eager to work together to improve your stay.
Frequently asked questions about Pyland Ranch at La Cima
How is Pyland Ranch at La Cima rated?
Pyland Ranch at La Cima has a 4.1 star rating with 62 reviews.
When is Pyland Ranch at La Cima open?
Pyland Ranch at La Cima is open now. It will close at 5:00 p.m.