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Quality Overhead Door - Toledo
- Garage Door Services
- Toledo, OH
About this business
Location details
4655 South Ave, Toledo, OH, 43615, United States
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Quality Overhead Door Toledo did a great job servicing my garage door. **** was friendly, professional, and knowledgeable and took care of the problem very quickly. I can't recommend them highly enough. Thanks ****.
Business response:
Thank you for sharing - our technicians are awesome and do a great job!
I contacted Quality Overhead Door in ****** because my garage door wasn’t opening or closing properly. The first technician did a thorough inspection, said my opener and track were fine, and installed a new metal piece to straighten the door. The next day the door made a strange noise and wouldn’t stop at the top, causing the motor to grind. Another tech came out and said my opener was bad and quoted me $650 for a new one, even though the first tech said it was fine. After paying $170, I called the sales manager, who was sho... read more
Business response:
We contacted **** yesterday and addressed his concern. The repair completed was to the door (top section bowing & binding, reinforced with a strut). Door works smoothly manually and the operator was working once the door was repaired. Sent the first technician back yesterday to confirm the diagnosis of the 2nd technician. **** agrees that is the case but wanted a bigger discount to replace the opener. 25 year old opener has a bad logic board, replacement parts are no longer available. We gave him $50 off of a new opener as c... read more
I had a negative experience with Quality Overhead door. I scheduled a service call on Thursday, 11/16/23 for my garage door, I am very petite in stature and had tried to pull the cord on the Craft-Master unit to re-align the track. This had happened before due to a power outage . The technician showed me the simple fix of pulling the cord. Nothing was wrong with my unit. This took him less than 1 minute. He insisted, per his company policy, that I had to be charged $90 service call plus taxes. Of course, I was outraged and i... read more
Business response:
Very sorry this customer feels her experience with our company was negative. We respectfully disagree. She called 11/14 and scheduled service for 11/16. She was advised on the phone that our service charge would be $98/hr + any parts needed. Call notes: “door won’t open, off track, preventative service”. Our technician arrived as scheduled 11/16. The opener had been disconnected from the door (problem causing door not to open). After re-engaging the opener with the door, it ran smoothly. He explained this to the customer, sh... read more
Frequently asked questions about Quality Overhead Door - Toledo
How is Quality Overhead Door - Toledo rated?
Quality Overhead Door - Toledo has a 4.8 star rating with 662 reviews.
When is Quality Overhead Door - Toledo open?
Quality Overhead Door - Toledo is open now. It is open 24/7.