RainVac

Christi Ardoin 

on Google

5 months ago

I needed a replacement hose for my Rainbow, and I was not sure which item part I needed. To avoid making a mistake, I called the company, spoke to somebody, and ordered the hose that was needed. The order was created quickly. The website says that orders over $100 ship free. My invoice charged me shipping, and when I called to let them know they had made a mistake on the invoice, I spoke with someone I can only assume was the manager. He informed me that it was only for online orders. I told him they may want to change their... read more

Matt C. 

on Google

a year ago

I recently purchased a replacement motor online from them for the power head of our vacuum. When I called to inquire about shipping, they informed me that my purchase was actually eligible for coverage under warranty. Many companies would have just taken the money and left it at that. I really appreciate them for bringing this to my attention and following through with their promise. Excellent customer service!!! 

Gina Zik 

on Google

a year ago

I used RainVac several times to buy accessories for my Rainbow vacuum. It always was a pleasure doing business with them. Their website made the way, that it is easy to find whatever you need for your model. Every item I bought was an authentic Rainbow part/accessory. One time I made an order for several attachments that I thought I lost during the move. After I made an order, I found them and contacted RainVac about not needing the attachments anymore. They were very nice about it and refunded my money instantly. I really r... read more

b a 

on Google

11 months ago

Rain Vac shipped my order to an incorrect address that I never gave them and, of course, it was returned by the post office. Btw, this wasn't the upsetting part for me, I understand mistakes happen. I trusted Rain Vac with my money, I treated them with kindness and respect and this is what I received in return… I called Rain Vac and I spoke to a man in the shipping department to inquire about my returned order. He was instantly triggered simply by my inquiry and rudely stated they shipped it to the address I gave them. ... read more

Rachel Pisor 

on Google

a year ago

I have purchased from RainVac twice and have been very impressed. Their customer service is excellent- I received help figuring out what parts I needed within the hour I sent a request. They are my go-to source for Rainbow replacement parts.