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RainVac
- Consumer Goods
- Hagerstown, MD
About this business
Location details
920 W Washington St, Hagerstown, MD, 21740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 6:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RAINVAC master technician was assisting me with my rainbow vacuum repair. I returned a call from the company due to the shipping box being too large. I did not know my make and model which made Steve very upset. He laughed loudly regarding the dimension of the box I was planning to ship it in. He stated, "well they probably called to let you know that size box is ridiculous". He berated me during our entire call. He stated, "I am sick of dealing with customers like you who do not have enough information for me to even help y... read more
Business response:
Previous email that I sent today to customer complaint direct to our company. Hi *****, Thank you so much for your feedback. We are so very sorry to hear of your experience and have taken serious steps to prevent this from happening again. Currently, we have a staffing shortage in answering the phone. We have blocked that service location from answering calls, and they will be routed to other representatives who can better handle customers. We thought that using the service centers to help answer overflow calls would help, b... read more
Frequently asked questions about RainVac
How is RainVac rated?
RainVac has a 4.5 star rating with 66 reviews.
When is RainVac open?
RainVac is open now. It will close at 6:00 p.m.