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Rehab Medical of Austin (formerly Austin Wheelchair Co.)
- Medical Supplies
- Austin, TX
About this business
Rehab Medical is a mobility equipment provider that specializes in Complex Rehab Technology (CRT). CRT is the configuration of mobility equipment that requires custom fitting, design, adjustment, and programming to meet the unique needs of each patient. Rehab Medical strives to improve lives through CRT with its team of experienced assistive technology professionals (ATPs) who utilize innovative technology to help patients regain their independence. Since the company was founded in 2005, Rehab Medical has helped more than... read more
Location details
11110 Metric Blvd, Suite A, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The chair is wonderful when it works. Communication with service is a nightmare. My husband is currently trapped in his chair in an elevated position with the tilt back on. This is our second chair in 7 months ( this one was delivered 3 days ago) that has malfunctioned. We need a service technician here immediately and we are experiencing resistance getting help. He is stuck in such a precarious position I don't think EMS can help either. I would never advise anyone to purchase a chair or any other equipment from this compa... read more
Brianna called to set up my delivery date and I had a couple of questions. She was the wrong department but told me who to call but then called back on her own time to give me information about a group that might be able to help me with a wheelchair ramp. I was happily astounded and impressed with her thoughtfulness.
Jonah, was "FANTASTIC"! He helped the whole way through, communicated very well, updated me on all, very nice, and did all he could to make sure my Uncle received his electric wheelchair. For that, I am so thankful for all your hard work to get this accomplished. Thank you, Jonah!! You're the BEST!!
Sales person came out and measured patient for new chair. She then did all the insurance paperwork and ordered the best chair to meet patient’s needs. When chair was ready, tech delivered the assembled electric wheelchair and showed us how to use it and how to take care of it. Everyone was kind and showed up when they said they would. Great customer service. Great chair.
This terrible company has sent technicians with wrong parts. More than 6 times. I've said this a thousand times. Nobody wants to take responsibility so this is what you end up with. A joke of a company with employees who could not care less. How hard would it be to say, "I'm servicing wheelchair model A, so the parts I have need to match wheelchair model A and the parts need to correct the issue the customer is request help with."
Frequently asked questions about Rehab Medical of Austin (formerly Austin Wheelchair Co.)
How is Rehab Medical of Austin (formerly Austin Wheelchair Co.) rated?
Rehab Medical of Austin (formerly Austin Wheelchair Co.) has a 4.8 star rating with 36 reviews.
When is Rehab Medical of Austin (formerly Austin Wheelchair Co.) open?
Rehab Medical of Austin (formerly Austin Wheelchair Co.) is closed now. It will open tomorrow at 8:00 a.m.