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Rumpke - Covington Transfer Station
- Waste Management Solutions
- Covington, KY
About this business
Location details
4399 Boron Dr, Covington, KY, 41015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This has been the THIRD week in a row that rumpke has not picked up trash for the entire street I live on. Why do we pay every month when I’ve had to call every week to ask them to pick up my trash? And when I called today Melissa told me they would be there today, and obviously that has not happened. Extremely disappointing.
The low stars are for customer service only. Trash guys do a great job and are friendly. But customer service had a bad attitude today when I called about a billing issue and seemed annoyed when it was most definitely their mix up not mine. She had zero interest in trying to correct the issue so ultimately I’ll have to still pay for their error.
The Covington Transfer Station is difficult to use. No mention of special steps to be taken to drop trash off as a Covington Customer online. After already being over a box spring, the attendant said the minimum charge was $42 no matter what. Once I got home, did some further research and google explained you need a voucher from city hall (something not explained on Rumpkes website). Intentionally misleading in the hopes people just pay the fee I’m sure.
Dear Rumpke, Do you consider these pictures good customer service??? These pictures are the result of what is becoming very common and especially on the days when you send the “automatic” trucks because as they lift, the arm holding the can shakes and bounces up and down resulting in trash bags in the can to partially bounce out of the can and against the top of the truck’s opening and then finally to the ground in front of your customer’s driveway. Then, in this instance, the driver looking out of the cab decides not to sto... read more
I had my black trashcan out and they have took it every other Weak and hasn’t said a word about me using it, but today for some reason, they threw it away with the whole trash This is really unacceptable. I work too damn hard and I paid 50 bucks for that trashcan just for your company to throw it away.
Frequently asked questions about Rumpke - Covington Transfer Station
How is Rumpke - Covington Transfer Station rated?
Rumpke - Covington Transfer Station has a 4.2 star rating with 245 reviews.
When is Rumpke - Covington Transfer Station open?
Rumpke - Covington Transfer Station is closed now. It will open at 8:00 a.m.