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Seacoast Bank
- Banks
- Lake City, FL
About this business
Location details
350 SW Main Blvd, Lake City, FL, 32025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went into Seacoast Bank in Lake City, FL, today to take care of some banking, and Alexis helped me. Every time I come here, the staff is always friendly and welcoming, but Alexis went above and beyond. She didn't just meet expectations--she exceeded them in every way. Her professionalism, kindness, and willingness to go the extra mile made my experience exceptional. Thank you, Alexis, for making banking not just easy, but enjoyable!
Business response:
Thank you for taking the time to rate your experience with Seacoast Bank. Your rating will be shared with our management team.
The transition from Drummond to Seacoast was pretty major, but I had the most amazing customer service experience. I called the Lake City Branch and was blessed to work with Trey. He was so patient to listen to all of my questions and helped me resolve all my banking needs over the phone. This was most helpful in that I live 40 miles from the branch, and was planning to make the drive to get new cards and ask questions about my accounts. My problems weren't major but I appreciate his patience and diligence in helping me.... read more
Business response:
Hi Mary, thank you for taking the time to share your experience. We love getting reviews like this! We'll share your comments with Tre and the rest of the Seacoast Lake City team. We appreciate the opportunity to serve you!
was called dumb by Maddie twice was told my card was shut off after I called also was told someone would call me back twice never happened have recordings and screenshots of this and how they are not recognized by Better Business Bureau
Business response:
Thank you for taking the time to share your experience. We understand how frustrating this situation can feel and we take concerns about service interactions very seriously. Your feedback has been shared with our management team for awareness and review. We would welcome the opportunity to speak with you directly to better understand your concerns and review the situation further. Please contact us at CustomerFeedback@seacoastbank.com.
Drummond Bank transitioned to Seacoast Bank. Two weeks ago I went into the branch to make a Zelle transfer. I was told to wait until after February 13, 2023, for the transfer to occur that Seacoast Bank would now be able to provide Zelle for business accounts. Several inconveniences occurred in the span of 1 hour. 1. Logged in to the accounts and none of the accounts are connected to one another. 2. I called the local branch, and they are closed on the weekends. 3. Called customer service and I was told that business... read more
Business response:
Hi Yolanda, thank you for sharing your feedback. We apologize for any inconveniences you may have experienced during the conversion to Seacoast Bank, including the temporary limited operating hours over the weekend. We have shared your feedback with our leadership team, and if they have not already done so, will be in contact with you to learn more. We appreciate the opportunity to serve you.
Frequently asked questions about Seacoast Bank
How is Seacoast Bank rated?
Seacoast Bank has a 3.6 star rating with 43 reviews.
When is Seacoast Bank open?
Seacoast Bank is closed now. It will open tomorrow at 8:30 a.m.