This profile has been claimed by the business owner or representative.
Secard Pools - Hesperia
- Swimming Pools
- Rancho Cucamonga, CA
About this business
Location details
9292 East 9th Street, Rancho Cucamonga, CA, 91730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These guys could care less about their customers. They took six months and three different pool liners manufactured before completing the job. It took three different times to make the pool liner because their measurements were completely off. I took a picture of the measurements they took and then measured the pool myself. Not even close. Now we have a pool liner that looks like crap. Wrinkles everywhere. Over time it fits even worse. They are rude on the phone. Horrible work. Horrible customer services. Do yourself a favor... read more
Business response:
Hi *****,I do not show that we have done any work for you since 2015. If there is something wrong with your pool, please feel free to reach out to me directly to discuss at **************.***** ******* Operations Manager Secard Pools
In September of 2018 our Islander pool was ready for use. We were told that the pool including liner would last at least 10 years. Right after installation was complete I called the company back out as the wood around the top was loose and missing screws and that the screws were ***** meaning they were not galvanized steel screws. Company came out, fixed wood but left without speaking to me and ***** screws remained. They were called again but finally just gave up. In May of 2023 the liner came off of the track, more wood is... read more
Business response:
We are sorry to hear ****'s experience, but when we build a pool we do a start up with the customer and cover key maintenance items. We even go to the extent of having the customer initial that topics have been covered.In this case, we cover a key maintenance step of simply wiping the vinyl above the water line once per week. When this is not done, it leads to sun rot which is not covered under the liner manufacturer's warranty as it is considered a maintenance issue and not a reflection of the liner itself. We are sorry to ... read more
Frequently asked questions about Secard Pools - Hesperia
How is Secard Pools - Hesperia rated?
Secard Pools - Hesperia has a 4.4 star rating with 323 reviews.
When is Secard Pools - Hesperia open?
Secard Pools - Hesperia is closed now. It will open at 9:00 a.m.