SECU ATM

Dan Laxton 

on Google

9 years ago

Customer service is a joke here. If you have a complaint you get a supervisor who will not pass you on to anyone higher. Perhaps if the Executives were not so isolated they would know just how bad their customer service is. Six weeks to send a replacement Check Card? I have been waiting for a call back about new checks for almost two months. Business account holders can't use the outdated old tech app to deposit? Forgetting, even though she said she had added it, GAP insurance to a car loan? That cost us over $2,000. Thanks ... read more

N R 

on Google

5 years ago

This is not an institution with which you want to get involved. Horribly dysfunctional, the high level of employee dissatisfaction and incompetence bleeds through in the way customers are treated. Simple tasks such as opening up accounts online can go horribly awry for no apparent reason. Obtaining a comprehensible resolution is next to impossible if you have a day job to attend to. Employees are less than helpful and generally have no conception of what they are talking about. Managers and supervisors act imperiously on th... read more

Timothy Cardillo 

on Google

9 years ago

Horrible customer service and outright liars. We paid by certified funds for a lien release and have been given a run around that is unimaginable from a lending institution. Numerous phone calls- numerous folks saying they have Fed EX our lien release. However no one can give a tracking number or when asked to speak to a manager they state there is no one else to speak to. Besides being non –compliant in releasing lien and title within required time its outright blatant incompetence. I will be filing federal complaints f... read more

Tanasha Dixon 

on Google

5 years ago

Backwards technology. App sucks, ATMs won’t accept cash deposit. Call the 800 number and go into endless, circles of non-human prompts. 

Dustin Fields 

on Google

4 years ago

Spent 7 minutes 30 seconds to attempt to pay my mortgage, using the automated system, just to be sent to a representative - who was unavailable and has to call me later. Terrible. I’m trying to give you my money... Am I asking for too much?