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SECU Credit Union
- Credit Unions
- Ellicott City, Maryland
About this business
Location details
10025 Baltimore National Pike, Ellicott City, Maryland, 21042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | Closed | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Darian was great!! I highly recommend opening an account with her. She was very hospitable and knowledgeable. I appreciate her approach with young adults opening any account for the first time. You can tell she genuinely wants her clients to use their account(s) efficiently. I’m grateful for how patient she was, too. I look forward to working with her when I switch over. I will be recommending family and friends to her, as well.
After being a member for 12 years I closed my account earlier this month, due to an upcoming move overseas. Banking at SECU was a so-so experience. On one hand I never had a major issue. Never had to pay a monthly fee as I had direct deposit. The SECU app was easy to use and mobile check deposits always went through without a hiccup. On the other hand, the customer service has declined over the years. My nearest branch is only open three days a week. I’ve had issues multiple times with their ATM. And for a credit union, whi... read more
I just came from Ellicott city Secu. I walked in to an empty bank, there was 2 ladies that was working in there . One was an older short lady with dark hair. And another lady who was overweight with long shoulder length brownish color hair. With a black dress on. When I walked in I inquired about opening a new business account. In which I was told that I had to make an appointment and walk ins were not allowed. This was a lie, because there was NO OTHER CUSTOMERS in the bank just them too, so I felt as though I could have be... read more
the Ellicott City branch has reduced hours. there is not an indoor ATM. I don't drive so I had the displeasure of standing outside in the smeltering heat trying to do my business. the ATM at Target only lets you get $300 withdrawal. there is too much turnover of staff.
Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times. Each time someone submitted incorrect or incomplete informa... read more
Frequently asked questions about SECU Credit Union
How is SECU Credit Union rated?
SECU Credit Union has a 3.8 star rating with 22 reviews.
When is SECU Credit Union open?
SECU Credit Union is closed now. It will open on Monday at 9:00 a.m.