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SECU Credit Union
- Credit Unions
- Silver Spring, Maryland
About this business
Location details
8737 Colesville Rd Suite 101, Silver Spring, Maryland, 20910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience and poor customer service at this bank!!!!! I am very disappointed in the staff at this location. They do not handle accounts with care, respect, and professionalism. The staff are very dismissive and insensitive. They have closed my account due to a mistake on their end with no real explanation or resolution. They are also reporting that I owe them money through Chex Systems, a system that all bank institutions use when I do not owe anything. If you have this issue, please file reports through the Consu... read more
I'm quite disappointed in SECU. I've had them since 2009. They turned me down for a car loan multiple times even though my credit is good, and I've been a loyal customer for 15 years. In addition, you used to be able to go to the SECU office to speak with a bank representative via a telephone and virtual screen (no in-person reps); however, the location in Silver Spring, MD has changed this and there are no representatives to speak to at the branch if you decide to go in. I wanted to go in person to speak with a rep about an... read more
Please DO NOT bank with this establishment!!! This bank will give you false information to get your money, then practice shady business practice behind your back to drain money from your account. Secu will go into your account and charge a $30 fee and hide it behind a "mysterious charge" and if you don't catch it and call, they will keep doing it. Even after calling they have done it to me. At this point I'm closing the account because I have more important things to do besides monitor an account thats helping t... read more
It’s scary to see how businesses are trying to eliminate actual in person employees. I’m all for technology but I would prefer it to be an option not the only option. Had to deposit a check today that I want able to process through mobile or atm. I had to use a virtual teller which was terribly awkward and did not feel secure at all. The screen is huge showing my information to anyone nearby, the audio was hard to hear so I turned it up and everyone could hear my business. It was very uncomfortable and I’m lucky hardly anyon... read more
A review for this pathetic credit union as a whole. First, I have had a loan with them since 2018. It wasn’t easy from the start considering our loan didn’t exist somehow. Then, i was able to make payments over the phone. For 2 years straight. I know sometimes I can be a little unorganized but i always managed to pay. Come COVID, i’m no longer able to make payments over the phone. Bizarre. But luckily at the time I worked right across from a location, thus being able to make them. I tried to make it easier on myself when mov... read more
Frequently asked questions about SECU Credit Union
How is SECU Credit Union rated?
SECU Credit Union has a 2.9 star rating with 51 reviews.
When is SECU Credit Union open?
SECU Credit Union is closed now. It will open tomorrow at 9:00 a.m.