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SecurCare Self Storage
- Self Storage
- Decatur, GA
About this business
Location details
4141 Snapfinger Woods Dr, Decatur, GA, 30035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Hello" first of all. I had. Issues renting the unit I went online to rent it, when I got to the store I wasn't in the system, so the manager wanted to charge me full price, I informed him of your special. He informed me. Thats only through a contract system and only they can make that deal" so I called them back a they made the reservation, .next. I had with the code, it took" three !!! Different codes. To.getin. next. I had a problem with the lock. It is very hard to put the ... read more
Business response:
Thank you Henry for your feedback. Hearing from customers like you helps us continue to strive to improve our service and customer experience. If you have any additional comments or concerns, please reach out to us directly. Sincerely, SecurCare Self Storage
It was a great experience with Ms Gail
Business response:
Donna, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, SecurCare Self Storage
Will the united I was giving had a small hole on the right side wall,but thing were taken care of. Still took the unit.
Business response:
Hello Dexter, we are glad to see that you had a great experience. We are always working to improve, and your feedback is exactly what we need to do that. Sincerely, SecurCare Self Storage
So much help! Gail and Nate are wonderful!!!
Business response:
Angela, thank you so much for using our facility. We appreciate your business. Sincerely, SecurCare Self Storage
? ? ? be ware*
Business response:
Hello Arthur, we take our customer feedback very seriously, and will work to improve as a result of your feedback. If you could reach out to us directly so we can get to the root of the problem, we would greatly appreciate it. Sincerely, SecurCare Self Storage
I paid for my storage online and received an email that same day (Saturday) stating that I could move in. I hired some movers and paid them a deposit. When I arrived to the facility and tried to enter the gate my access code did not work. I tried several times but was unsuccessful. I tried to speak to someone at the office, but no one was there, this was at 1 pm. I came back at 3pm, and my code still didn't work. I came back the next day (Sunday), and my code still didn't work. And once again, noone was in the office t... read more
Business response:
Thank you for taking time to provide feedback, Lakisha. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, SecurCare Self Storage
My unit was filthy and not cleaned when I moved in! Rat feces were everywhere! There were also 2 small glass pipes left in there, which were being used for crack or meth. There was also a used condom. It was disgusting!
Business response:
Hello Lakisha, we are sorry to hear about your experience. Unfortunately, while our team does all they can to prevent rodents and other pests, rodents will find ways to occupy units with food or adjacent units. For this reason, we ask our customers not to store any food items in their units and any large appliances to be appropriately cleaned out before being put into storage. If you would like to discuss your concerns further, please reach out to us at feedback@istorage.com. Sincerely, The iStorage Team
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.5 star rating with 214 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 6:00 a.m.