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153 Johns Ct, Shelton, WA, 98584, United States
Get directionsI had a number of issues staying at this place. Food was hit or miss. Some meals were very good (about 20-25% of them) but the rest were horrible. Nursing care was inconsistent. A few of the nurses were very nice but most were inattentive and uncaring. It shouldn't take 3 hours to respond to a call button. Part of the problem is the setup of the call button. There is no ability to tell them what is wrong. Wanting a glass of water is different from bleeding profusely but each takes the same 3 hours to get a response. There w... read more
Business response:
We are sorry to hear that your experience did not meet expectations. We appreciate your feedback, as it helps us identify opportunities to improve care, responsiveness, and support for our residents. We encourage you to reach out to the facility Administrator so your concerns can be addressed appropriately.
As I wrap up my experience with my brother being at this so called care center! My question is who owns this business? That's who I want to speak with! Waste of time speaking with the administrator yesterday. The nursing staff here has been good. That's not the problem! The problem is with the social worker, business manager and now admin. Covering up for the first 2. Long story, won't bore you with all of the details. My brother is in the hospital ICU. He will not be returning to this place. If and when he gets out of the ... read more
Business response:
We’re troubled to hear about your brother’s experience. The issues you’ve described regarding care, therapy, and communication are very serious and do not reflect the standards we strive to uphold. We encourage you to reach out to the Administrator so your concerns can be reviewed and addressed appropriately.
The worst place for quality care. They are top heavy on administrative staff and short on nurses aides who do all the work. Their nurses are not knowledgeable or just don't care, alls they do is pass out meds. It takes four to five hours for them to answer the call light at night. I used my cell phone to call the nurses station twice cuz I needed help. I had to call 911 my self for chest pain even though I told aide I was having chest pain the nurse wouldn't come. I had pulmonary embolism blood clots in lungs, good thing I c... read more
Business response:
We are sorry to hear that this was your experience. Feedback like this is valuable and helps us identify opportunities to strengthen care, communication, and support. If you are willing, we encourage you to reach out to the facility Administrator to discuss your concerns further.
Shelton Health and Rehabilitation has a 3.8 star rating with 68 reviews.
Shelton Health and Rehabilitation is open now. It is open 24/7.