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Shurgard Self Storage Ipswich
- Self Storage
- Ipswich
About this business
Location details
13 Crane Boulevard, Ipswich, IP3 9SQ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
Very disappointing experience with Shurgard. They do not mention anywhere that you are required to pay an extra £18/month for mandatory insurance until the moment you sign the contract — a classic hidden fee. On top of that, they keep pressuring you to leave 5-star ratings on Google Maps and Trustpilot, which feels unprofessional and borderline harassment. Worst of all, they use a bait-and-switch tactic: after just 3–4 months, they increased my storage rent by 25%, with no reasonable explanation. It’s obvious they lure cus... read more
I would give 5 stars to the staff but our experience from the company was not so good. We were satisfied existing customers of Lok’n’Store when it was taken over last year by Shurgard. First few months were seamless. Then we received invoice with extra charge for Shurgard insurance. Apparently we had an email saying we should have signed another form to declare we had our own - even though we had signed previously. We were abroad and could not sign until return in order to get the insurance charges refunded. After 6 months w... read more
Wayne and his staff were able to resolve the issues I had in a timely and respectful manner. I find that some companies stop trying once they know a customer is leaving but Wayne did his best so we would leave satisfied with their customer service.
This would have been a five star review however the way they operate is nothing short of a con, there is an apparent 15 day period in which you must notify them for cancellation of the contract, this is buried halfway down in the the small print and not mentioned at ANY point over the phone and when I purchased I only requested a month's worth of storage, if you can book and be in within a day as a new customer why do you need to notify two weeks beforehand? As a result I've had to shell out for another month worth of storag... read more
Friendly welcome from Kevin & another member of staff. Very helpful, pleasant experience with Kevin being extremely patient with his elderly customer! Thank you .
Frequently asked questions about Shurgard Self Storage Ipswich
How is Shurgard Self Storage Ipswich rated?
Shurgard Self Storage Ipswich has a 4.9 star rating with 394 reviews.
When is Shurgard Self Storage Ipswich open?
Shurgard Self Storage Ipswich is closed now. It will open tomorrow at 7:00 a.m.