Shurgard Self Storage Ipswich

Paul Hendy 

on Google

3 months ago

I would give 5 stars to the staff but our experience from the company was not so good. We were satisfied existing customers of Lok’n’Store when it was taken over last year by Shurgard. First few months were seamless. Then we received invoice with extra charge for Shurgard insurance. Apparently we had an email saying we should have signed another form to declare we had our own - even though we had signed previously. We were abroad and could not sign until return in order to get the insurance charges refunded. After 6 months w... read more

Sandoval Milly 

on Google

a month ago

Wayne and his staff were able to resolve the issues I had in a timely and respectful manner. I find that some companies stop trying once they know a customer is leaving but Wayne did his best so we would leave satisfied with their customer service. 

Antonino Ercolano 

on Google

2 weeks ago

The team was very friendly and helpful. The storage unit was very clean. The whole process was increadibly easy. Would definitely recommand! 

Maureen Tullock 

on Google

4 weeks ago

Friendly welcome from Kevin & another member of staff. Very helpful, pleasant experience with Kevin being extremely patient with his elderly customer! Thank you . 

Lauren Fulcher 

on Google

2 months ago

A massive thank you to Wayne at Shurgard for helping with our new business storage contract! Brilliant customer service – went out of his way to guide me through each step over the phone, saving a lot of time and hassle.