Shurgard Self Storage Ipswich

Liam McCartney 

on Google

3 weeks ago

This would have been a five star review however the way they operate is nothing short of a con, there is an apparent 15 day period in which you must notify them for cancellation of the contract, this is buried halfway down in the the small print and not mentioned at ANY point over the phone and when I purchased I only requested a month's worth of storage, if you can book and be in within a day as a new customer why do you need to notify two weeks beforehand? As a result I've had to shell out for another month worth of storag... read more

Paul Hendy 

on Google

3 months ago

I would give 5 stars to the staff but our experience from the company was not so good. We were satisfied existing customers of Lok’n’Store when it was taken over last year by Shurgard. First few months were seamless. Then we received invoice with extra charge for Shurgard insurance. Apparently we had an email saying we should have signed another form to declare we had our own - even though we had signed previously. We were abroad and could not sign until return in order to get the insurance charges refunded. After 6 months w... read more

Sandoval Milly 

on Google

2 months ago

Wayne and his staff were able to resolve the issues I had in a timely and respectful manner. I find that some companies stop trying once they know a customer is leaving but Wayne did his best so we would leave satisfied with their customer service. 

Tiiz Taylor 

on Google

2 weeks ago

Just came in on the off chance for some information and Wayne was superb in showing me round getting me a unit secured and explaining the process. Excelllent service thank you. 

Maureen Tullock 

on Google

a month ago

Friendly welcome from Kevin & another member of staff. Very helpful, pleasant experience with Kevin being extremely patient with his elderly customer! Thank you .