SimonMed Imaging - Conroe

Allison Cooper 

on Google

2 weeks ago

Front desk staff not very welcoming or friendly. Acted like they didn’t want to be at work. Doesn’t greet people or say goodbye as clients exit. X-ray tech was respectful and tried to be friendly. She didnt ask if I need any help getting on or off table or changing positions on the table. To ask if I needed assistance (as I had an injured knee) would have been helpful and kind. Seemed as if she just didn’t want to be there either! She was very polite however in greeting me initially. 

nathalia cabrera 

on Google

2 weeks ago

This has to be one of the most incompetent SimonMed facilities. My review isn’t based on the actual imaging services provided because I never even received the scan I was booked for. Instead I received a total runaround from everyone in the office and the call center. I showed up at 11 from my 11:30 appointment and when I was quoted a price on the phone of $180 and when I checked in I was told the price was $280. The front desk lady said “oh that’s was the call center people if don’t pick up the phone it goes to the call cen... read more

Tracey Sawyer 

on Google

2 weeks ago

I arrived 15 minutes early, checked in, filled out paperwork then was called back 5 minutes after my appointment time. The MRI was quick and easy. Everyone was very nice and explained everything thoroughly. I was out of there in under 30 minutes! Thank you! 

Angela Balboa 

on Google

2 weeks ago

I filled out my paperwork, provided my order and my insurance the week prior to my appt. When I arrived they did not have any of this information input correctly and had me set up for self pay. I waited over 90 minutes while the staff tried over and over to get their insurance team to respond. I was told a new system had been put in place with little advance planning. While waiting multiple other patrons left in anger. Now trying to get the images sent to my physician has become a challenge as they do not email images ( only... read more

Jennifer Welch 

on Google

a month ago

Scheduling was easy and everyone at the facility was nice and helpful. The technician who performed the imaging was very sweet. It was super quick to get a copy of the images once we were done. I called the office to get my results and the employee who answered the phone was obviously annoyed or overwhelmed. She rushed through my results and next steps. When I asked her to repeat a part of the results she was quick to inform me that she put everything I needed to know in my portal before I even called. Essentially letting me... read more