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SimonMed - Van Ness
- Diagnostic Imaging
- San Francisco, CA
About this business
Location details
1005 Van Ness Ave, San Francisco, CA, 94109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good experience overall. If you’ve had an MRI before it’s pretty standard. Seem to lean heavily on foreign call center model which created some confusions making my initial appointment. One criticism I must point out. I did receive a confirmation call 24 hours before my appointment. I was asked if I had been given prep instructions for my particular procedure- which I had not. One of the prep directives required me to abstain from a particular activity for 72 hours prior to the procedure. This was communicated to me just 24 ... read more
The experience overall was not especially efficient. Before: I appreciated the call and guidance on how to get in the building. Very helpful. I filled out the online forms. Once I arrived, I had to fill out a similar form. That always annoys me, and it seemed to be an issue for other people as well. The receptionist was nice, but one client was taking all of her time. I didn't feel especially welcomed or noticed. The waiting area is quite rudimentary. Very little effort to make this anything more than a transactional experie... read more
Utter torture making the appointment. First one was not made at all for some reason, next one was made but no confirmation email. is the appointment made? Who knows. Time spent on phone between having to call twice, over an hour and a half(!) For what it's worth I don't think the agent is to blame I think it's their system being completely terrible. I tried to make the appointment online and that didn't work either because their system is too structured and wouldn't let me go forward because I didn't have a PO Box on my me... read more
The receptionist (?Melanie?) who checked me in at the San Francisco facility was professional, detailed, explained everything understandably, and tried to adjust the schedule to fit my needs. She really impressed me. More importantly, during my long but expected waiting time for my procedure, I was able to listen in on interchanges she had with patients regarding their insurances, a very challenging job. Her calmness, genuine compassion and the extremes she went through with explaining the financial part of their appointment... read more
The people I dealt with were great (they get the stars) but the company itself made it impossible to get anything done. It took a month and a half from when I made my first appointment to actually getting a simple scan. They cancelled my 1st appt because they only had one tech who decided not to come in that day. It took a week for them to reschedule at a different facility. Then they cancelled that one because they claimed they hadn't rec'd insurance co approval, even though they had received it for the 1st appt and could ... read more
Frequently asked questions about SimonMed - Van Ness
How is SimonMed - Van Ness rated?
SimonMed - Van Ness has a 4.1 star rating with 658 reviews.
When is SimonMed - Van Ness open?
SimonMed - Van Ness is closed now. It will open at 7:00 a.m.