This profile has been claimed by the business owner or representative.
Southern Tire Mart at Pilot
- Tires
- Hagerstown, MD
About this business
Location details
11557 Hopewell Road, Hagerstown, MD, 21740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:45 p.m. | |
| Tue | 12:00 a.m. to 11:45 p.m. | |
| Wed | 12:00 a.m. to 11:45 p.m. | |
| Thu | 12:00 a.m. to 11:45 p.m. | |
| Fri | 12:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 11:45 p.m. |
The staff was very polite and quick to get my truck in the shop to get my service done. The young lady Aurora in the office was very polite and welcoming almost making you feel like family. The technician Stephen and Dustinthat worked on my truck did an outstanding job even checked over the whole truck to make sure there was no other issues that I needed to have addressed. I will definitely be coming back to this location for services that I need. Being an OTR truck driver when you go to a shop and they treat you with respec... read more
These people are the worst. The guy took 2 hours to do an oil change. Was mad when I asked why the hell is he taking so long to change one filter. I was here for a total of 6 hours waiting for an oil change and a trailer inspection. They had nobody else waiting. Total incompetence.
Just want to say thank you again to Nicky and Thomas for the great service! They were the only two people working on shift and they did a really good job servicing everyone as fast and as best they could. When they finally got to my blown drive tire, they completed the replacement in 15-20 minutes. I really appreciated it, especially being the only two there.
This is one of the worst STM's in the country. Manager (Chris) is running a junior high school. Needed 3 new drive tires, checked in at 8Am, 12 get pulled into shop. Paying full price by CC. Out at 4pm. Was trying to figure out my discount, secretary behind the desk was as helpful as a roll of toilet paper. 1 tech working (Nicky) on my truck doing alignment and changing 3 drives. Meanwhile 2 secretaries, the manager, 2 service techs sit in the office ordering Doordash, playing on their phones, and talk about relations... read more
This shop has zero respect for truckers. I was stuck there as an OTR driver and simply needed a cab shock bolt cut — literally a one-minute job with the right tool. Instead of helping out a fellow working man in a tough spot, they insisted on charging a full hour of labor. I understand policies and procedures, but sometimes it’s about basic human decency and understanding the situation. They showed no willingness to help unless it was profitable. It’s disappointing to see a truck repair shop treat drivers like walking dolla... read more
Frequently asked questions about Southern Tire Mart at Pilot
How is Southern Tire Mart at Pilot rated?
Southern Tire Mart at Pilot has a 4 star rating with 165 reviews.
When is Southern Tire Mart at Pilot open?
Southern Tire Mart at Pilot is open now. It will close at 10:00 p.m.