This profile has been claimed by the business owner or representative.
Storage Sense - Jackson - Self Service
- Self Storage
- Jackson, MI
About this business
Location details
6600 Spring Arbor Rd, Jackson, MI, 49201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Customer service is great! Willing to help. Made you feel at home They listen and understand your needs and make suggestions. went above and beyond Explaining the different facility locations and was able to find me Several options For storage. Not overpriced
Storage Sense took over from 4 star storage. Within months rent increased significantly. Not once but 3 times! Customer service for storage sense is a joke. Their employees were rude and treated my husband poorly. The entrance gate was open continuously. I know this because I pass the unit while traveling to and from work. Also when they took over they changed codes for the gate and we did not get a call, email or notice in the mail. We ended up moving out! We found a nicer unit for half the price!
I had been a renter for about 7 months now and recently had an issue with my door at my unit making it difficult to fully access my unit. Contacted Maria and she had kept me up to date on all the needs of repair and when I could have access again. Roscoe was en route to my unit within an hour of my call. he helped me keep my door open to get my items and even give me a new and cleaned unit to place all my things as a courtesy. Maria and Roscoe are the best! Customer service is amazing!!
I was a customer of 4 Star Storage for over 5 and half years before the company became what is now Storage Sense. Their online billing completely failed in the transition and their compromise to rectify things was to waive late fees for the 2 months the normal site I had always used had not been working (still isn’t btw). I decided to move my unit’s content to a closer facility to where I relocated years prior but unfortunately by this point I had a 3 month arrearage with them so I got locked out right before I could do so. ... read more
I spoke with Amy who was very polite and good at her job. The process was smooth and everything was set up online and over the phone. Getting into my unit was easy.
Frequently asked questions about Storage Sense - Jackson - Self Service
How is Storage Sense - Jackson - Self Service rated?
Storage Sense - Jackson - Self Service has a 4.5 star rating with 26 reviews.
When is Storage Sense - Jackson - Self Service open?
Storage Sense - Jackson - Self Service is open now. It will close at 10:00 p.m.