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Storage Star
- Self Storage
- Champaign, IL
About this business
Location details
611 W Kenyon Rd, Champaign, IL, 61820, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
DO NOT RECOMMEND. Horrible service. Since the location was sold to Storage Star, the gate is kept open, and I can't close my account because there is no one in the office, and all you get when calling is a virtual agent "asking" someone to call you and they never do. Will likely need to sue the company to get my account closed.
Customer service was fine until Storage Star took over. We are paying for a secure facility yet the gate is always wide open. When the switch over first happened, I was not given a proper notice. I went to pay my bill and couldn’t log into the website. I was not emailed or mailed any instructions on how to create an account and pretty much had to figure it out on my own. I sent more than one email and left messages regarding needing my lock cut off because I thought I lost my key and never got a response back. Luckily I foun... read more
Christopher was very helpful and kind! Thanks to his excellent service, I will absolutely keep my service with you guys!
John the maintenance guy is truly a life saver! He does the job perfectly so thank you
Kim was friendly and very helpful getting my account updated. 5 star service!
Frequently asked questions about Storage Star
How is Storage Star rated?
Storage Star has a 4.7 star rating with 131 reviews.
When is Storage Star open?
Storage Star is open now. It will close at 10:00 p.m.